333 lines
20 KiB
Plaintext
333 lines
20 KiB
Plaintext
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# en_US lang file for module ticket
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# Copyright (C) 2013 Jean-François FERRY <hello@librethic.io>
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#
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# This program is free software: you can redistribute it and/or modify
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# it under the terms of the GNU General Public License as published by
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# the Free Software Foundation, either version 3 of the License, or
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# (at your option) any later version.
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU General Public License for more details.
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# You should have received a copy of the GNU General Public License
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# along with this program. If not, see <https://www.gnu.org/licenses/>.
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# Generic
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Module56000Name=服務單
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Module56000Desc=用於問題或要求管理的服務單系統
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Permission56001=查看服務單
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Permission56002=修改服務單
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Permission56003=刪除服務單
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Permission56004=管理服務單
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Permission56005=查看所有合作方的服務單（對外部用戶無效，始終僅限於他們所依賴的合作方）
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Permission56006=匯出服務單
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Tickets=服務單
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TicketDictType=服務單-類型
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TicketDictCategory=服務單-群組
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TicketDictSeverity=服務單-嚴重程度
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TicketDictResolution=服務單-決議
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TicketTypeShortCOM=商業問題
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TicketTypeShortHELP=Request for functional help
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TicketTypeShortISSUE=問題或錯誤
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TicketTypeShortPROBLEM=問題
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TicketTypeShortREQUEST=變更或增強要求
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TicketTypeShortPROJET=專案
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TicketTypeShortOTHER=其他
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TicketSeverityShortLOW=低
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TicketSeverityShortNORMAL=正常
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TicketSeverityShortHIGH=高
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TicketSeverityShortBLOCKING=嚴重，阻止中
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TicketCategoryShortOTHER=其他
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ErrorBadEmailAddress=欄位'%s'不正確
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MenuTicketMyAssign=我的服務單
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MenuTicketMyAssignNonClosed=我啟用的服務單
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MenuListNonClosed=啟用服務單
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TypeContact_ticket_internal_CONTRIBUTOR=合作者
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TypeContact_ticket_internal_SUPPORTTEC=已分配用戶
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TypeContact_ticket_external_SUPPORTCLI=客戶聯絡人/事件追踪
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TypeContact_ticket_external_CONTRIBUTOR=外部合作者
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OriginEmail=填寫人Email
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EmailReplyto=Reply to in Email
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EmailReferences=References in Emails
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Notify_TICKET_SENTBYMAIL=以電子郵件發送服務單訊息
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ExportDataset_ticket_1=服務單
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# Status
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Read=已讀取
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Assigned=已分配
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NeedMoreInformation=等待作者回覆
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NeedMoreInformationShort=等待回覆
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Waiting=等待中
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SolvedClosed=已解決
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Deleted=已刪除
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# Dict
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Severity=嚴重程度
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TicketGroupIsPublic=為公共群組
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TicketGroupIsPublicDesc=如果服務單群組為公共的，則在從公共界面建立服務單時可見到在表單中
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# Email templates
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MailToSendTicketMessage=從服務單訊息發送電子郵件
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# Admin page
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TicketSetup=服務單模組設定
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TicketSettings=設定
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TicketPublicAccess=以下網址提供了無需認證的公共界面
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TicketSetupDictionaries=服務單類型，嚴重性和分析代碼可前往分類進行設定
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TicketParamModule=模組變數設定
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TicketParamMail=電子郵件設定
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TicketEmailNotificationFrom=回應服務單之寄件者e-mail
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TicketEmailNotificationFromHelp=Sender e-mail to use to send the notification email when an answer is provided inside the back office. For example noreply@example.com
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TicketEmailNotificationTo=服務單建立通知傳送至此電子郵件
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TicketEmailNotificationToHelp=如果存在，將通知此電子郵件有服務單被建立
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TicketNewEmailBodyLabel=建立服務單後發送的訊息
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TicketNewEmailBodyHelp=此處指定的文字將插入到從公共界面建立新服務單的電子郵件中。將自動加入有關故障服務單諮詢的資訊。
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TicketParamPublicInterface=公共界面設定
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TicketsEmailMustExist=需要現有的電子郵件地址來建立服務單
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TicketsEmailMustExistHelp=在公共界面中，電子郵件地址應該已經填入到資料庫中以建立服務單。
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TicketsShowProgression=Display the ticket progress in the public interface
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TicketsShowProgressionHelp=Enable this option to hide the progress of the ticket in the public interface pages
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TicketCreateThirdPartyWithContactIfNotExist=詢問未知電子郵件者的姓名和公司名稱。
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TicketCreateThirdPartyWithContactIfNotExistHelp=Check if a third party or a contact exists for the email entered. If not, ask a name and a company name to create a third party with contact.
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PublicInterface=公共界面
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TicketPublicInterfaceTextHomeLabelAdmin=公共界面的歡迎文字
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TicketPublicInterfaceTextHome=您可以建立支援服務單或檢視已存在識別碼追蹤服務單。
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TicketPublicInterfaceTextHomeHelpAdmin=此處定義的文字將出現在公共界面的主頁上。
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TicketPublicInterfaceTopicLabelAdmin=界面標題
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TicketPublicInterfaceTopicHelp=此段文字將顯示為公共界面的標題。
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TicketPublicInterfaceTextHelpMessageLabelAdmin=訊息輸入的幫助文字
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TicketPublicInterfaceTextHelpMessageHelpAdmin=此段文字將出現在用戶的訊息輸入區域上方。
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ExtraFieldsTicket=額外屬性
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TicketCkEditorEmailNotActivated=HTML編輯器未啟動。請將FCKEDITOR_ENABLE_MAIL內容設為1即可啟動。
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TicketsDisableEmail=不要為服務單建立或訊息紀錄發送電子郵件
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TicketsDisableEmailHelp=預設情況下，在建立新服務單或訊息時會發送電子郵件。啟用此選項可關閉*所有*電子郵件通知
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TicketsLogEnableEmail=通過電子郵件啟用日誌
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TicketsLogEnableEmailHelp=每次更改時，都會向與此服務單有關的**每個聯絡人**寄送電子郵件。
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TicketParams=參數
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TicketsShowModuleLogo=在公共界面中顯示模組的商標
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TicketsShowModuleLogoHelp=啟用此選項可在公共界面的頁面中隱藏商標模組
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TicketsShowCompanyLogo=在公共界面上顯示公司商標
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TicketsShowCompanyLogoHelp=Enable this option to show the logo of the main company in the pages of the public interface
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TicketsShowCompanyFooter=Display the footer of the company in the public interface
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TicketsShowCompanyFooterHelp=Enable this option to show the footer of the main company in the pages of the public interface
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TicketsEmailAlsoSendToMainAddress=同時向主要電子郵件地址寄送通知
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TicketsEmailAlsoSendToMainAddressHelp=啟用此選項會同時寄送一封Email至設定中預設的電子信箱"%s"(查看分頁"%s")
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TicketsLimitViewAssignedOnly=限制顯示分配給目前用戶的服務單。（對外部用戶無效，始終被限制於他們所依賴的合作方）
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TicketsLimitViewAssignedOnlyHelp=僅顯示分配給目前用戶的服務單。不適用於具有服務單管理權限的用戶。
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TicketsActivatePublicInterface=啟用公共界面
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TicketsActivatePublicInterfaceHelp=公共界面允許任何訪客建立服務單。
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TicketsAutoAssignTicket=自動分配建立服務單的用戶
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TicketsAutoAssignTicketHelp=建立服務單時，可以自動將用戶分配給服務單。
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TicketNumberingModules=服務單編號模組
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TicketsModelModule=服務單的文件範本
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TicketNotifyTiersAtCreation=建立時通知合作方
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TicketsDisableCustomerEmail=從公共界面建立服務單時，停用發送電子郵件
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TicketsPublicNotificationNewMessage=當有新的訊息/意見新增到服務單時寄送Email
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TicketsPublicNotificationNewMessageHelp=當公共界面有新增訊息時寄送電子郵件(給已分配用戶或寄送通知電子郵件給(更新)與/或通知電子郵件給)
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TicketPublicNotificationNewMessageDefaultEmail=通知電子郵件寄送到（更新）
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TicketPublicNotificationNewMessageDefaultEmailHelp=如果服務單未分配給用戶或是用戶沒有已知的電子郵件則為每一個新訊息提醒寄送一封電子郵件至這個信箱
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TicketsAutoReadTicket=Automatically mark the ticket as read (when created from back office)
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TicketsAutoReadTicketHelp=Automatically mark the ticket as read when created from back office. When ticket is create from the public interface, ticket remains with the status "Not Read".
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TicketsDelayBeforeFirstAnswer=新服務單應該在多久之內收到第一個回覆（小時）：
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TicketsDelayBeforeFirstAnswerHelp=如果新服務單在此時間之後仍未收到回覆(小時)，清單視圖中將顯示一個重要的警告標誌。
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TicketsDelayBetweenAnswers=未解決的服務單在多久內不應該是非活動狀態（小時）：
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TicketsDelayBetweenAnswersHelp=如果已收到回覆的未解決服務單在此時間內(小時)沒有進一步的互動，則清單視圖中將顯示一個警告標誌。
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TicketsAutoNotifyClose=Automatically notify the third party when closing a ticket
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TicketsAutoNotifyCloseHelp=When closing a ticket, you will be proposed to send a message to one of third-party contacts. On mass closing, a message will be sent to one contact of the third party linked to the ticket.
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TicketWrongContact=提供的聯絡人不屬於目前服務單的聯絡人。電子郵件未發送。
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TicketChooseProductCategory=服務單支援的產品類別
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TicketChooseProductCategoryHelp=選擇服務單支援的產品類別。這將用於自動將合約連結到服務單。
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TicketUseCaptchaCode=建立服務單時使用圖形驗證碼(驗證碼)
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TicketUseCaptchaCodeHelp=當建立新服務單時增加驗證碼驗證
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TicketsAllowClassificationModificationIfClosed=Allow to modify classification of closed tickets
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TicketsAllowClassificationModificationIfClosedHelp=Allow to modify classification (type, ticket group, severity) even if tickets are closed.
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# Index & list page
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TicketsIndex=服務單區域
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TicketList=服務單清單
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TicketAssignedToMeInfos=此頁面顯示由目前用戶建立或分配給目前用戶的服務單清單
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NoTicketsFound=找不到服務單
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NoUnreadTicketsFound=找不到未讀的服務單
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TicketViewAllTickets=檢視所有服務單
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TicketViewNonClosedOnly=只檢視啟用服務單
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TicketStatByStatus=服務單狀態
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OrderByDateAsc=依日期升序排序
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OrderByDateDesc=依日期降序排序
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ShowAsConversation=顯示為對話清單
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MessageListViewType=顯示為表格列表
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ConfirmMassTicketClosingSendEmail=關閉服務單時自動發送電子郵件
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ConfirmMassTicketClosingSendEmailQuestion=您想在關閉這些服務單時通知合作方嗎？
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# Ticket card
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Ticket=服務單
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TicketCard=服務單卡
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CreateTicket=建立服務單
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EditTicket=編輯服務單
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TicketsManagement=服務單管理
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CreatedBy=建立者
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NewTicket=新服務單
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SubjectAnswerToTicket=服務單回應
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TicketTypeRequest=需求類型
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TicketCategory=Ticket group
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SeeTicket=查閱服務單
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TicketMarkedAsRead=服務單已標記為已讀
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TicketReadOn=繼續讀取
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TicketCloseOn=結案日期
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MarkAsRead=將服務單標記為已讀
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TicketHistory=服務單歷史
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AssignUser=分配給用戶
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TicketAssigned=服務單已分配
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TicketChangeType=變更類型
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TicketChangeCategory=變更分析代碼
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TicketChangeSeverity=變更嚴重程度
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TicketAddMessage=Add or send a message
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TicketAddPrivateMessage=Add a private message
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MessageSuccessfullyAdded=服務單已新增
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TicketMessageSuccessfullyAdded=訊息已成功新增
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TicketMessagesList=訊息清單
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NoMsgForThisTicket=沒有關於此服務單的訊息
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TicketProperties=分類
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LatestNewTickets=最後%s張最新服務單（未讀）
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TicketSeverity=嚴重程度
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ShowTicket=查閱服務單
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RelatedTickets=相關服務單
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TicketAddIntervention=建立干預
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CloseTicket=已關閉|已解決
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AbandonTicket=放棄
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CloseATicket=關閉|解決一筆服務單
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ConfirmCloseAticket=確認關閉服務單
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ConfirmAbandonTicket=您確定要將關閉的服務單狀態更改為"已放棄"嗎?
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ConfirmDeleteTicket=請確認要刪除服務單
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TicketDeletedSuccess=服務單刪除成功
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TicketMarkedAsClosed=服務單標記為已關閉
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TicketDurationAuto=已計算持續時間
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TicketDurationAutoInfos=持續時間由相關干預自動計算
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TicketUpdated=服務單已更新
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SendMessageByEmail=以電子郵件發送訊息
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TicketNewMessage=新訊息
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ErrorMailRecipientIsEmptyForSendTicketMessage=收件人為空。未發送電子郵件
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TicketGoIntoContactTab=請進入“通訊錄”標籤中進行選擇
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TicketMessageMailIntro=訊息標題
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TicketMessageMailIntroHelp=此段文字只會加到電子郵件的開頭，不會被保存。
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TicketMessageMailIntroText=你好, <br>在您聯絡的服務單上有新的回覆。訊息為： <br>
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TicketMessageMailIntroHelpAdmin=此段文字將插入到服務單回應文字之前。
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TicketMessageMailFooter=訊息頁尾
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TicketMessageMailFooterHelp=此文字僅位於使用email發送之訊息結尾並且不會被儲存
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TicketMessageMailFooterText=<b> %s </b> 以 Dolibarr 發送的訊息
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TicketMessageMailFooterHelpAdmin=此段文字將插入到回覆訊息之後。
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TicketMessageHelp=此段文字將會被儲存在服務單卡片的訊息清單中。
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TicketMessageSubstitutionReplacedByGenericValues=替換變量將被替換為一般值。
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ForEmailMessageWillBeCompletedWith=對於發送給外部用戶的電子郵件訊息，訊息將完成於
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TimeElapsedSince=已經過時間
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TicketTimeToRead=讀取前經過的時間
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TicketTimeElapsedBeforeSince=之前/之後經過的時間
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TicketContacts=聯絡人服務單
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TicketDocumentsLinked=已連結到服務單的文件
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ConfirmReOpenTicket=您確定要重新開啟此服務單嗎?
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TicketMessageMailIntroAutoNewPublicMessage=在服務單上發布了一條新訊息，主題為%s：
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TicketAssignedToYou=服務單已分配
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TicketAssignedEmailBody=您已被%s分配了服務單＃%s
|
|||
|
|
TicketAssignedCustomerEmail=Your ticket has been assigned for processing.
|
|||
|
|
TicketAssignedCustomerBody=This is an automatic email to confirm your ticket has been assigned for processing.
|
|||
|
|
MarkMessageAsPrivate=將訊息標記為私人
|
|||
|
|
TicketMessageSendEmailHelp=An email will be sent to all assigned contact
|
|||
|
|
TicketMessageSendEmailHelp2a=(internal contacts, but also external contacts except if the option "%s" is checked)
|
|||
|
|
TicketMessageSendEmailHelp2b=(internal contacts, but also external contacts)
|
|||
|
|
TicketMessagePrivateHelp=This message will not be visible to external users
|
|||
|
|
TicketMessageRecipientsHelp=Recipient field completed with active contacts linked to the ticket
|
|||
|
|
TicketEmailOriginIssuer=原始服務單的發行者
|
|||
|
|
InitialMessage=初始訊息
|
|||
|
|
LinkToAContract=連結到合約
|
|||
|
|
TicketPleaseSelectAContract=選擇合約
|
|||
|
|
UnableToCreateInterIfNoSocid=未定義合作方時無法建立干預
|
|||
|
|
TicketMailExchanges=郵件交換
|
|||
|
|
TicketInitialMessageModified=初始訊息已修改
|
|||
|
|
TicketMessageSuccesfullyUpdated=訊息已成功更新
|
|||
|
|
TicketChangeStatus=變更狀態
|
|||
|
|
TicketConfirmChangeStatus=確認狀態更改：%s？
|
|||
|
|
TicketLogStatusChanged=狀態已更改：%s到%s
|
|||
|
|
TicketNotNotifyTiersAtCreate=建立時不通知公司
|
|||
|
|
NotifyThirdpartyOnTicketClosing=關閉服務單時要通知的聯絡人
|
|||
|
|
TicketNotifyAllTiersAtClose=所有相關的聯絡人
|
|||
|
|
TicketNotNotifyTiersAtClose=無相關的聯絡人
|
|||
|
|
Unread=未讀
|
|||
|
|
TicketNotCreatedFromPublicInterface=無法使用。服務單不是從公共界面建立的。
|
|||
|
|
ErrorTicketRefRequired=服務單參考名稱為必填
|
|||
|
|
TicketsDelayForFirstResponseTooLong=自從服務單開啟以來已經過去了太多時間而沒有任何答案。
|
|||
|
|
TicketsDelayFromLastResponseTooLong=此服務單自從最後一次的回覆以來已過去了太多時間。
|
|||
|
|
TicketNoContractFoundToLink=沒有發現可以自動連結至此服務單的合約。請手動連結合約。
|
|||
|
|
TicketManyContractsLinked=有許多合約已自動連結至此服務單。請確認應該選擇哪一個合約。
|
|||
|
|
TicketRefAlreadyUsed=The reference [%s] is already used, your new reference is [%s]
|
|||
|
|
# Logs
|
|||
|
|
TicketLogMesgReadBy=服務單%s已被%s讀取
|
|||
|
|
NoLogForThisTicket=暫無此服務單記錄
|
|||
|
|
TicketLogAssignedTo=服務單%s已分配給%s
|
|||
|
|
TicketLogPropertyChanged=服務單%s已修改：分類從%s變成%s
|
|||
|
|
TicketLogClosedBy=服務單%s已被%s關閉
|
|||
|
|
TicketLogReopen=服務單%s已重新打開
|
|||
|
|
# Public pages
|
|||
|
|
TicketSystem=服務單系統
|
|||
|
|
ShowListTicketWithTrackId=以追蹤編號顯示服務單清單
|
|||
|
|
ShowTicketWithTrackId=以追蹤編號查詢服務單
|
|||
|
|
TicketPublicDesc=您可以從現有編號建立支援服務單或進行檢查。
|
|||
|
|
YourTicketSuccessfullySaved=服務單已成功儲存！
|
|||
|
|
MesgInfosPublicTicketCreatedWithTrackId=已建立一個新的服務單，其ID為%s和參考%s。
|
|||
|
|
PleaseRememberThisId=請保留追蹤編號，我們稍後可能會詢問您。
|
|||
|
|
TicketNewEmailSubject=服務單建立確認-參考%s(發布服務單 ID%s)
|
|||
|
|
TicketNewEmailSubjectCustomer=新支援服務單
|
|||
|
|
TicketNewEmailBody=這是一封自動電子郵件，用於確認您已註冊新服務單。
|
|||
|
|
TicketNewEmailBodyCustomer=這是一封自動電子郵件，用於確認您的帳戶中剛剛建立了新服務單。
|
|||
|
|
TicketNewEmailBodyInfosTicket=服務單監控資訊
|
|||
|
|
TicketNewEmailBodyInfosTrackId=服務單追蹤編號：%s
|
|||
|
|
TicketNewEmailBodyInfosTrackUrl=您可以通過點擊上面的連結查看服務單的進度
|
|||
|
|
TicketNewEmailBodyInfosTrackUrlCustomer=You can view the progress of the ticket in the public ticket portal by clicking the following link
|
|||
|
|
TicketCloseEmailBodyInfosTrackUrlCustomer=您可以通過點擊以下連結查看此服務單的歷史紀錄
|
|||
|
|
TicketEmailPleaseDoNotReplyToThisEmail=請不要直接回覆此電子郵件！請使用回覆連結。
|
|||
|
|
TicketPublicInfoCreateTicket=此表格使您可以在我們的管理系統中記錄支援服務單。
|
|||
|
|
TicketPublicPleaseBeAccuratelyDescribe=Please accurately describe your request. Provide the most information possible to allow us to correctly identify your request.
|
|||
|
|
TicketPublicMsgViewLogIn=請輸入服務單追蹤編號
|
|||
|
|
TicketTrackId=Tracking ID
|
|||
|
|
OneOfTicketTrackId=您的追蹤編號之一
|
|||
|
|
ErrorTicketNotFound=無法找到追蹤編號%s的服務單!
|
|||
|
|
Subject=主題
|
|||
|
|
ViewTicket=檢視服務單
|
|||
|
|
ViewMyTicketList=檢視我的服務單清單
|
|||
|
|
ErrorEmailMustExistToCreateTicket=錯誤：在我們的數據庫中找不到此電子郵件地址
|
|||
|
|
TicketNewEmailSubjectAdmin=服務單建立已建立-參考%s(發布服務單 ID%s)
|
|||
|
|
TicketNewEmailBodyAdmin=<p>服務單已被建立,編號為＃%s，請參閱以下資訊： </p>
|
|||
|
|
SeeThisTicketIntomanagementInterface=在管理界面中查看服務單
|
|||
|
|
TicketPublicInterfaceForbidden=服務單的公共界面未啟用
|
|||
|
|
ErrorEmailOrTrackingInvalid=追蹤編號或電子郵件的值不正確
|
|||
|
|
OldUser=老用戶
|
|||
|
|
NewUser=新用戶
|
|||
|
|
NumberOfTicketsByMonth=每月服務單總數量
|
|||
|
|
NbOfTickets=服務單數量
|
|||
|
|
ExternalContributors=External contributors
|
|||
|
|
AddContributor=Add external contributor
|
|||
|
|
# notifications
|
|||
|
|
TicketCloseEmailSubjectCustomer=服務單已關閉
|
|||
|
|
TicketCloseEmailBodyCustomer=這是一條自動通知，通知您服務單 %s 剛剛已關閉。
|
|||
|
|
TicketCloseEmailSubjectAdmin=服務單已關閉 - Réf %s（公共服務單 ID %s）
|
|||
|
|
TicketCloseEmailBodyAdmin=ID 為 #%s 的服務單剛剛已關閉，請查閱資訊：
|
|||
|
|
TicketNotificationEmailSubject=服務單%s已更新
|
|||
|
|
TicketNotificationEmailBody=這是一條自動訊息，通知您服務單%s剛剛更新
|
|||
|
|
TicketNotificationRecipient=通知收件人
|
|||
|
|
TicketNotificationLogMessage=日誌訊息
|
|||
|
|
TicketNotificationEmailBodyInfosTrackUrlinternal=進入界面查看服務單
|
|||
|
|
TicketNotificationNumberEmailSent=通知電子郵件已發送：%s
|
|||
|
|
ActionsOnTicket=服務單的事件
|
|||
|
|
# Boxes
|
|||
|
|
BoxLastTicket=最新建立的服務單
|
|||
|
|
BoxLastTicketDescription=最新%s張建立的服務單
|
|||
|
|
BoxLastTicketContent=
|
|||
|
|
BoxLastTicketNoRecordedTickets=沒有最近未讀的服務單
|
|||
|
|
BoxLastModifiedTicket=最新修改的服務單
|
|||
|
|
BoxLastModifiedTicketDescription=最新%s張修改的服務單
|
|||
|
|
BoxLastModifiedTicketContent=
|
|||
|
|
BoxLastModifiedTicketNoRecordedTickets=沒有最近修改的服務單
|
|||
|
|
BoxTicketType=依類型分佈的已啟用服務單
|
|||
|
|
BoxTicketSeverity=按嚴重性分類的已啟用服務單
|
|||
|
|
BoxNoTicketSeverity=沒有已啟用放服務單
|
|||
|
|
BoxTicketLastXDays=最近 %s 天中依日期的新服務單數量
|
|||
|
|
BoxTicketLastXDayswidget = 最近X天中依日期的新服務單數量
|
|||
|
|
BoxNoTicketLastXDays=最近%s天沒有新服務單
|
|||
|
|
BoxNumberOfTicketByDay=每日新服務單數量
|
|||
|
|
BoxNewTicketVSClose=服務單與已關閉服務單（本日）
|
|||
|
|
TicketCreatedToday=今天建立的服務單
|
|||
|
|
TicketClosedToday=今日已關閉的服務單
|
|||
|
|
KMFoundForTicketGroup=我們找到了可以回答您問題的主題和常見問題解答，感謝您在提交服務單以前檢查它們
|