333 lines
20 KiB
Plaintext
333 lines
20 KiB
Plaintext
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# en_US lang file for module ticket
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# Copyright (C) 2013 Jean-François FERRY <hello@librethic.io>
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#
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# This program is free software: you can redistribute it and/or modify
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# it under the terms of the GNU General Public License as published by
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# the Free Software Foundation, either version 3 of the License, or
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# (at your option) any later version.
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU General Public License for more details.
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# You should have received a copy of the GNU General Public License
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# along with this program. If not, see <https://www.gnu.org/licenses/>.
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# Generic
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Module56000Name=Tickets
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Module56000Desc=Ticket system for issue or request management
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Permission56001=See tickets
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Permission56002=Modify tickets
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Permission56003=Delete tickets
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Permission56004=Manage tickets
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Permission56005=See tickets of all third parties (not effective for external users, always be limited to the third party they depend on)
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Permission56006=Export tickets
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Tickets=Tickets
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TicketDictType=Ticket - Types
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TicketDictCategory=Ticket - Groups
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TicketDictSeverity=Ticket - Severities
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TicketDictResolution=Ticket - Resolution
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TicketTypeShortCOM=Commercial question
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TicketTypeShortHELP=Request for functional help
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TicketTypeShortISSUE=Issue or bug
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TicketTypeShortPROBLEM=Problem
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TicketTypeShortREQUEST=Change or enhancement request
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TicketTypeShortPROJET=Project
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TicketTypeShortOTHER=Besteak
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TicketSeverityShortLOW=Low
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TicketSeverityShortNORMAL=Normal
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TicketSeverityShortHIGH=High
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TicketSeverityShortBLOCKING=Critical, Blocking
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TicketCategoryShortOTHER=Besteak
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ErrorBadEmailAddress=Field '%s' incorrect
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MenuTicketMyAssign=My tickets
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MenuTicketMyAssignNonClosed=My open tickets
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MenuListNonClosed=Open tickets
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TypeContact_ticket_internal_CONTRIBUTOR=Contributor
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TypeContact_ticket_internal_SUPPORTTEC=Assigned user
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TypeContact_ticket_external_SUPPORTCLI=Customer contact / incident tracking
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TypeContact_ticket_external_CONTRIBUTOR=External contributor
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OriginEmail=Reporter Email
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EmailReplyto=Reply to in Email
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EmailReferences=References in Emails
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Notify_TICKET_SENTBYMAIL=Send ticket message by email
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ExportDataset_ticket_1=Tickets
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# Status
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Read=Read
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Assigned=Assigned
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NeedMoreInformation=Waiting for reporter feedback
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NeedMoreInformationShort=Waiting for feedback
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Waiting=Waiting
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SolvedClosed=Solved
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Deleted=Deleted
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# Dict
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Severity=Severity
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TicketGroupIsPublic=Group is public
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TicketGroupIsPublicDesc=If a ticket group is public, it will be visible in the form when creating a ticket from the public interface
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# Email templates
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MailToSendTicketMessage=To send email from ticket message
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# Admin page
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TicketSetup=Ticket module setup
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TicketSettings=Settings
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TicketPublicAccess=A public interface requiring no identification is available at the following url
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TicketSetupDictionaries=The type of ticket, severity and analytic codes are configurable from dictionaries
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TicketParamModule=Module variable setup
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TicketParamMail=Email setup
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TicketEmailNotificationFrom=Sender e-mail for notification on answers
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TicketEmailNotificationFromHelp=Sender e-mail to use to send the notification email when an answer is provided inside the back office. For example noreply@example.com
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TicketEmailNotificationTo=Notify ticket creation to this e-mail address
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TicketEmailNotificationToHelp=If present, this e-mail address will be notified of a ticket creation
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TicketNewEmailBodyLabel=Text message sent after creating a ticket
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TicketNewEmailBodyHelp=The text specified here will be inserted into the email confirming the creation of a new ticket from the public interface. Information on the consultation of the ticket are automatically added.
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TicketParamPublicInterface=Public interface setup
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TicketsEmailMustExist=Require an existing email address to create a ticket
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TicketsEmailMustExistHelp=In the public interface, the email address should already be filled in the database to create a new ticket.
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TicketsShowProgression=Display the ticket progress in the public interface
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TicketsShowProgressionHelp=Enable this option to hide the progress of the ticket in the public interface pages
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TicketCreateThirdPartyWithContactIfNotExist=Ask name and company name for unknown emails.
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TicketCreateThirdPartyWithContactIfNotExistHelp=Check if a third party or a contact exists for the email entered. If not, ask a name and a company name to create a third party with contact.
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PublicInterface=Public interface
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TicketPublicInterfaceTextHomeLabelAdmin=Welcome text of the public interface
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TicketPublicInterfaceTextHome=You can create a support ticket or view existing from its identifier tracking ticket.
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TicketPublicInterfaceTextHomeHelpAdmin=The text defined here will appear on the home page of the public interface.
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TicketPublicInterfaceTopicLabelAdmin=Interface title
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TicketPublicInterfaceTopicHelp=This text will appear as the title of the public interface.
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TicketPublicInterfaceTextHelpMessageLabelAdmin=Help text to the message entry
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TicketPublicInterfaceTextHelpMessageHelpAdmin=This text will appear above the message input area of the user.
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ExtraFieldsTicket=Extra attributes
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TicketCkEditorEmailNotActivated=HTML editor is not activated. Please put FCKEDITOR_ENABLE_MAIL content to 1 to get it.
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TicketsDisableEmail=Do not send emails for ticket creation or message recording
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TicketsDisableEmailHelp=By default, emails are sent when new tickets or messages created. Enable this option to disable *all* email notifications
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TicketsLogEnableEmail=Enable log by email
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TicketsLogEnableEmailHelp=At each change, an email will be sent **to each contact** associated with the ticket.
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TicketParams=Params
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TicketsShowModuleLogo=Display the logo of the module in the public interface
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TicketsShowModuleLogoHelp=Enable this option to hide the logo module in the pages of the public interface
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TicketsShowCompanyLogo=Display the logo of the company in the public interface
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TicketsShowCompanyLogoHelp=Enable this option to show the logo of the main company in the pages of the public interface
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TicketsShowCompanyFooter=Display the footer of the company in the public interface
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TicketsShowCompanyFooterHelp=Enable this option to show the footer of the main company in the pages of the public interface
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TicketsEmailAlsoSendToMainAddress=Also send a notification to the main email address
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TicketsEmailAlsoSendToMainAddressHelp=Enable this option to also send an email to the address defined into setup "%s" (see tab "%s")
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TicketsLimitViewAssignedOnly=Restrict the display to tickets assigned to the current user (not effective for external users, always be limited to the third party they depend on)
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TicketsLimitViewAssignedOnlyHelp=Only tickets assigned to the current user will be visible. Does not apply to a user with tickets management rights.
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TicketsActivatePublicInterface=Activate public interface
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TicketsActivatePublicInterfaceHelp=Public interface allow any visitors to create tickets.
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TicketsAutoAssignTicket=Automatically assign the user who created the ticket
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TicketsAutoAssignTicketHelp=When creating a ticket, the user can be automatically assigned to the ticket.
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TicketNumberingModules=Tickets numbering module
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TicketsModelModule=Document templates for tickets
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TicketNotifyTiersAtCreation=Notify third party at creation
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TicketsDisableCustomerEmail=Always disable emails when a ticket is created from public interface
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TicketsPublicNotificationNewMessage=Send email(s) when a new message/comment is added to a ticket
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TicketsPublicNotificationNewMessageHelp=Send email(s) when a new message is added from public interface (to assigned user or the notifications email to (update) and/or the notifications email to)
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TicketPublicNotificationNewMessageDefaultEmail=Notifications email to (update)
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TicketPublicNotificationNewMessageDefaultEmailHelp=Send an email to this address for each new message notifications if the ticket doesn't have a user assigned to it or if the user doesn't have any known email.
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TicketsAutoReadTicket=Automatically mark the ticket as read (when created from back office)
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TicketsAutoReadTicketHelp=Automatically mark the ticket as read when created from back office. When ticket is create from the public interface, ticket remains with the status "Not Read".
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TicketsDelayBeforeFirstAnswer=A new ticket should receive a first answer before (hours):
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TicketsDelayBeforeFirstAnswerHelp=If a new ticket has not received an answer after this time period (in hours), an important warning icon will be displayed in the list view.
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TicketsDelayBetweenAnswers=An unresolved ticket should not be unactive during (hours):
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TicketsDelayBetweenAnswersHelp=If an unresolved ticket that has already received an answer has not had further interaction after this time period (in hours), a warning icon will be displayed in the list view.
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TicketsAutoNotifyClose=Automatically notify the third party when closing a ticket
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TicketsAutoNotifyCloseHelp=When closing a ticket, you will be proposed to send a message to one of third-party contacts. On mass closing, a message will be sent to one contact of the third party linked to the ticket.
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TicketWrongContact=Provided contact is not part of current ticket contacts. Email not sent.
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TicketChooseProductCategory=Product category for ticket support
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TicketChooseProductCategoryHelp=Select the product category of ticket support. This will be used to automatically link a contract to a ticket.
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TicketUseCaptchaCode=Use graphical code (CAPTCHA) when creating a ticket
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TicketUseCaptchaCodeHelp=Adds CAPTCHA verification when creating a new ticket.
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TicketsAllowClassificationModificationIfClosed=Allow to modify classification of closed tickets
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TicketsAllowClassificationModificationIfClosedHelp=Allow to modify classification (type, ticket group, severity) even if tickets are closed.
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# Index & list page
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TicketsIndex=Tickets area
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TicketList=List of tickets
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TicketAssignedToMeInfos=This page display ticket list created by or assigned to current user
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NoTicketsFound=No ticket found
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NoUnreadTicketsFound=No unread ticket found
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TicketViewAllTickets=View all tickets
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TicketViewNonClosedOnly=View only open tickets
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TicketStatByStatus=Tickets by status
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OrderByDateAsc=Sort by ascending date
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OrderByDateDesc=Sort by descending date
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ShowAsConversation=Show as conversation list
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MessageListViewType=Show as table list
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ConfirmMassTicketClosingSendEmail=Automatically send emails when closing tickets
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ConfirmMassTicketClosingSendEmailQuestion=Do you want to notify thirdparties when closing these tickets ?
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# Ticket card
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Ticket=Ticket
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TicketCard=Ticket card
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CreateTicket=Create ticket
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EditTicket=Edit ticket
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TicketsManagement=Tickets Management
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CreatedBy=Created by
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NewTicket=New Ticket
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SubjectAnswerToTicket=Ticket answer
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TicketTypeRequest=Request type
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TicketCategory=Ticket group
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SeeTicket=See ticket
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TicketMarkedAsRead=Ticket has been marked as read
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TicketReadOn=Read on
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TicketCloseOn=Closing date
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MarkAsRead=Mark ticket as read
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TicketHistory=Ticket history
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AssignUser=Assign to user
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TicketAssigned=Ticket is now assigned
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TicketChangeType=Change type
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TicketChangeCategory=Change analytic code
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TicketChangeSeverity=Change severity
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TicketAddMessage=Add or send a message
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TicketAddPrivateMessage=Add a private message
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MessageSuccessfullyAdded=Ticket added
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TicketMessageSuccessfullyAdded=Message successfully added
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TicketMessagesList=Message list
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NoMsgForThisTicket=No message for this ticket
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TicketProperties=Classification
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LatestNewTickets=Latest %s newest tickets (not read)
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TicketSeverity=Severity
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ShowTicket=See ticket
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RelatedTickets=Related tickets
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TicketAddIntervention=Create intervention
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CloseTicket=Close|Solve
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AbandonTicket=Abandon
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CloseATicket=Close|Solve a ticket
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ConfirmCloseAticket=Confirm ticket closing
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ConfirmAbandonTicket=Do you confirm the closing of the ticket to status 'Abandonned'
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ConfirmDeleteTicket=Please confirm ticket deleting
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TicketDeletedSuccess=Ticket deleted with success
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TicketMarkedAsClosed=Ticket marked as closed
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TicketDurationAuto=Calculated duration
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TicketDurationAutoInfos=Duration calculated automatically from intervention related
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TicketUpdated=Ticket updated
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SendMessageByEmail=Send message by email
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TicketNewMessage=New message
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ErrorMailRecipientIsEmptyForSendTicketMessage=Recipient is empty. No email send
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TicketGoIntoContactTab=Please go into "Contacts" tab to select them
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TicketMessageMailIntro=Message header
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TicketMessageMailIntroHelp=This text is added only at the beginning of the email and will not be saved.
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TicketMessageMailIntroText=Hello,<br>A new answer has been added to a ticket that you follow. Here is the message:<br>
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TicketMessageMailIntroHelpAdmin=This text will be inserted before the answer when replying to a ticket from Dolibarr
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TicketMessageMailFooter=Message footer
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TicketMessageMailFooterHelp=This text is added only at the end of the message sent by email and will not be saved.
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TicketMessageMailFooterText=Message sent by <b>%s</b> via Dolibarr
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TicketMessageMailFooterHelpAdmin=This text will be inserted after the response message.
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TicketMessageHelp=Only this text will be saved in the message list on ticket card.
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TicketMessageSubstitutionReplacedByGenericValues=Substitutions variables are replaced by generic values.
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ForEmailMessageWillBeCompletedWith=For email messages sent to external users, the message will be completed with
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TimeElapsedSince=Time elapsed since
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TicketTimeToRead=Time elapsed before read
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TicketTimeElapsedBeforeSince=Time elapsed before / since
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TicketContacts=Contacts ticket
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TicketDocumentsLinked=Documents linked to ticket
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ConfirmReOpenTicket=Confirm reopen this ticket ?
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TicketMessageMailIntroAutoNewPublicMessage=A new message was posted on the ticket with the subject %s:
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TicketAssignedToYou=Ticket assigned
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TicketAssignedEmailBody=You have been assigned the ticket #%s by %s
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TicketAssignedCustomerEmail=Your ticket has been assigned for processing.
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TicketAssignedCustomerBody=This is an automatic email to confirm your ticket has been assigned for processing.
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MarkMessageAsPrivate=Mark message as private
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TicketMessageSendEmailHelp=An email will be sent to all assigned contact
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TicketMessageSendEmailHelp2a=(internal contacts, but also external contacts except if the option "%s" is checked)
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TicketMessageSendEmailHelp2b=(internal contacts, but also external contacts)
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TicketMessagePrivateHelp=This message will not be visible to external users
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TicketMessageRecipientsHelp=Recipient field completed with active contacts linked to the ticket
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TicketEmailOriginIssuer=Issuer at origin of the tickets
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InitialMessage=Initial Message
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LinkToAContract=Link to a contract
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TicketPleaseSelectAContract=Select a contract
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UnableToCreateInterIfNoSocid=Can not create an intervention when no third party is defined
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TicketMailExchanges=Mail exchanges
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TicketInitialMessageModified=Initial message modified
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TicketMessageSuccesfullyUpdated=Message successfully updated
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TicketChangeStatus=Change status
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TicketConfirmChangeStatus=Confirm the status change: %s ?
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TicketLogStatusChanged=Status changed: %s to %s
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TicketNotNotifyTiersAtCreate=Not notify company at create
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NotifyThirdpartyOnTicketClosing=Contacts to notify while closing the ticket
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TicketNotifyAllTiersAtClose=All related contacts
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TicketNotNotifyTiersAtClose=No related contact
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Unread=Unread
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TicketNotCreatedFromPublicInterface=Not available. Ticket was not created from public interface.
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ErrorTicketRefRequired=Ticket reference name is required
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TicketsDelayForFirstResponseTooLong=Too much time elapsed since ticket opening without any answer.
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TicketsDelayFromLastResponseTooLong=Too much time elapsed since last answer on this ticket.
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TicketNoContractFoundToLink=No contract was found to be automatically linked to this ticket. Please link a contract manually.
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TicketManyContractsLinked=Many contracts have been automatically linked to this ticket. Make sure to verify which should be chosen.
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TicketRefAlreadyUsed=The reference [%s] is already used, your new reference is [%s]
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# Logs
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TicketLogMesgReadBy=Ticket %s read by %s
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NoLogForThisTicket=No log for this ticket yet
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TicketLogAssignedTo=Ticket %s assigned to %s
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TicketLogPropertyChanged=Ticket %s modified: classification from %s to %s
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TicketLogClosedBy=Ticket %s closed by %s
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TicketLogReopen=Ticket %s re-open
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# Public pages
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TicketSystem=Ticket system
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ShowListTicketWithTrackId=Display ticket list from track ID
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ShowTicketWithTrackId=Display ticket from track ID
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TicketPublicDesc=You can create a support ticket or check from an existing ID.
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YourTicketSuccessfullySaved=Ticket has been successfully saved!
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MesgInfosPublicTicketCreatedWithTrackId=A new ticket has been created with ID %s and Ref %s.
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PleaseRememberThisId=Please keep the tracking number that we might ask you later.
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TicketNewEmailSubject=Ticket creation confirmation - Ref %s (public ticket ID %s)
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TicketNewEmailSubjectCustomer=New support ticket
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TicketNewEmailBody=This is an automatic email to confirm you have registered a new ticket.
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TicketNewEmailBodyCustomer=This is an automatic email to confirm a new ticket has just been created into your account.
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TicketNewEmailBodyInfosTicket=Information for monitoring the ticket
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TicketNewEmailBodyInfosTrackId=Ticket tracking number: %s
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TicketNewEmailBodyInfosTrackUrl=You can view the progress of the ticket by clicking the following link
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TicketNewEmailBodyInfosTrackUrlCustomer=You can view the progress of the ticket in the public ticket portal by clicking the following link
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TicketCloseEmailBodyInfosTrackUrlCustomer=You can consult the history of this ticket by clicking the following link
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TicketEmailPleaseDoNotReplyToThisEmail=Please do not reply directly to this email! Use the link to reply into the interface.
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TicketPublicInfoCreateTicket=This form allows you to record a support ticket in our management system.
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TicketPublicPleaseBeAccuratelyDescribe=Please accurately describe your request. Provide the most information possible to allow us to correctly identify your request.
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TicketPublicMsgViewLogIn=Please enter ticket tracking ID
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TicketTrackId=Tracking ID
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OneOfTicketTrackId=One of your tracking ID
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ErrorTicketNotFound=Ticket with tracking ID %s not found!
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Subject=Subject
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ViewTicket=View ticket
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ViewMyTicketList=View my ticket list
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ErrorEmailMustExistToCreateTicket=Error: email address not found in our database
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||
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TicketNewEmailSubjectAdmin=New ticket created - Ref %s (public ticket ID %s)
|
||
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TicketNewEmailBodyAdmin=<p>Ticket has just been created with ID #%s, see information:</p>
|
||
|
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SeeThisTicketIntomanagementInterface=See ticket in management interface
|
||
|
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TicketPublicInterfaceForbidden=The public interface for the tickets was not enabled
|
||
|
|
ErrorEmailOrTrackingInvalid=Bad value for tracking ID or email
|
||
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OldUser=Old user
|
||
|
|
NewUser=New user
|
||
|
|
NumberOfTicketsByMonth=Number of tickets per month
|
||
|
|
NbOfTickets=Number of tickets
|
||
|
|
ExternalContributors=External contributors
|
||
|
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AddContributor=Add external contributor
|
||
|
|
# notifications
|
||
|
|
TicketCloseEmailSubjectCustomer=Ticket closed
|
||
|
|
TicketCloseEmailBodyCustomer=This is an automatic message to notify you that ticket %s has just been closed.
|
||
|
|
TicketCloseEmailSubjectAdmin=Ticket closed - Réf %s (public ticket ID %s)
|
||
|
|
TicketCloseEmailBodyAdmin=A ticket with ID #%s has just been closed, see information:
|
||
|
|
TicketNotificationEmailSubject=Ticket %s updated
|
||
|
|
TicketNotificationEmailBody=This is an automatic message to notify you that ticket %s has just been updated
|
||
|
|
TicketNotificationRecipient=Notification recipient
|
||
|
|
TicketNotificationLogMessage=Log message
|
||
|
|
TicketNotificationEmailBodyInfosTrackUrlinternal=View ticket into interface
|
||
|
|
TicketNotificationNumberEmailSent=Notification email sent: %s
|
||
|
|
ActionsOnTicket=Events on ticket
|
||
|
|
# Boxes
|
||
|
|
BoxLastTicket=Latest created tickets
|
||
|
|
BoxLastTicketDescription=Latest %s created tickets
|
||
|
|
BoxLastTicketContent=
|
||
|
|
BoxLastTicketNoRecordedTickets=No recent unread tickets
|
||
|
|
BoxLastModifiedTicket=Latest modified tickets
|
||
|
|
BoxLastModifiedTicketDescription=Latest %s modified tickets
|
||
|
|
BoxLastModifiedTicketContent=
|
||
|
|
BoxLastModifiedTicketNoRecordedTickets=No recent modified tickets
|
||
|
|
BoxTicketType=Distribution of open tickets by type
|
||
|
|
BoxTicketSeverity=Number of open tickets by severity
|
||
|
|
BoxNoTicketSeverity=No tickets opened
|
||
|
|
BoxTicketLastXDays=Number of new tickets by days the last %s days
|
||
|
|
BoxTicketLastXDayswidget = Number of new tickets by days the last X days
|
||
|
|
BoxNoTicketLastXDays=No new tickets the last %s days
|
||
|
|
BoxNumberOfTicketByDay=Number of new tickets by day
|
||
|
|
BoxNewTicketVSClose=Number of tickets versus closed tickets (today)
|
||
|
|
TicketCreatedToday=Ticket created today
|
||
|
|
TicketClosedToday=Ticket closed today
|
||
|
|
KMFoundForTicketGroup=We found topics and FAQs that may answers your question, thanks to check them before submitting the ticket
|