498 lines
18 KiB
PHP
498 lines
18 KiB
PHP
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<?php
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/* Copyright (C) 2013-2016 Jean-François FERRY <hello@librethic.io>
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* Copyright (C) 2018-2024 Frédéric France <frederic.france@free.fr>
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* Copyright (C) 2023 Benjamin Falière <benjamin.faliere@altairis.fr>
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*
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* This program is free software; you can redistribute it and/or modify
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* it under the terms of the GNU General Public License as published by
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* the Free Software Foundation; either version 3 of the License, or
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* (at your option) any later version.
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*
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* This program is distributed in the hope that it will be useful,
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* but WITHOUT ANY WARRANTY; without even the implied warranty of
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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* GNU General Public License for more details.
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*
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* You should have received a copy of the GNU General Public License
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* along with this program. If not, see <https://www.gnu.org/licenses/>.
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*/
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/**
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* \file htdocs/public/ticket/view.php
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* \ingroup ticket
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* \brief Public file to show one ticket
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*/
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if (!defined('NOREQUIREMENU')) {
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define('NOREQUIREMENU', '1');
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}
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// If there is no need to load and show top and left menu
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if (!defined("NOLOGIN")) {
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define("NOLOGIN", '1');
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}
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if (!defined('NOIPCHECK')) {
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define('NOIPCHECK', '1'); // Do not check IP defined into conf $dolibarr_main_restrict_ip
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}
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if (!defined('NOBROWSERNOTIF')) {
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define('NOBROWSERNOTIF', '1');
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}
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// If this page is public (can be called outside logged session)
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// For MultiCompany module.
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// Do not use GETPOST here, function is not defined and define must be done before including main.inc.php
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// Because 2 entities can have the same ref.
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$entity = (!empty($_GET['entity']) ? (int) $_GET['entity'] : (!empty($_POST['entity']) ? (int) $_POST['entity'] : 1));
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if (is_numeric($entity)) {
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define("DOLENTITY", $entity);
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}
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// Load Dolibarr environment
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require '../../main.inc.php';
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require_once DOL_DOCUMENT_ROOT.'/ticket/class/actions_ticket.class.php';
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require_once DOL_DOCUMENT_ROOT.'/core/class/html.formticket.class.php';
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require_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
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require_once DOL_DOCUMENT_ROOT.'/core/lib/ticket.lib.php';
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require_once DOL_DOCUMENT_ROOT.'/core/lib/security.lib.php';
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require_once DOL_DOCUMENT_ROOT.'/core/lib/company.lib.php';
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require_once DOL_DOCUMENT_ROOT.'/core/lib/payments.lib.php';
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// Load translation files required by the page
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$langs->loadLangs(array("companies", "other", "ticket"));
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// Get parameters
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$action = GETPOST('action', 'aZ09');
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$cancel = GETPOST('cancel', 'aZ09');
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$track_id = GETPOST('track_id', 'alpha');
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$email = GETPOST('email', 'email');
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$suffix = "";
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if (GETPOST('btn_view_ticket')) {
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unset($_SESSION['email_customer']);
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}
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if (isset($_SESSION['email_customer'])) {
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$email = $_SESSION['email_customer'];
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}
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$object = new ActionsTicket($db);
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if (!isModEnabled('ticket')) {
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httponly_accessforbidden('Module Ticket not enabled');
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}
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/*
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* Actions
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*/
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if ($cancel) {
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$backtopage = getDolGlobalString('TICKET_URL_PUBLIC_INTERFACE', DOL_URL_ROOT.'/public/ticket/');
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if (!empty($backtopage)) {
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header("Location: ".$backtopage);
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exit;
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}
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$action = 'view_ticket';
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}
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if ($action == "view_ticket" || $action == "presend" || $action == "close" || $action == "confirm_public_close" || $action == "add_message" || $action == "add_contact") {
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$error = 0;
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$display_ticket = false;
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if (!strlen($track_id)) {
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$error++;
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array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("TicketTrackId")));
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$action = '';
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}
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if (!strlen($email)) {
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$error++;
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array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Email")));
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$action = '';
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} else {
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if (!isValidEmail($email)) {
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$error++;
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array_push($object->errors, $langs->trans("ErrorEmailInvalid"));
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$action = '';
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}
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}
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if (!$error) {
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$ret = $object->fetch('', '', $track_id);
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if ($ret && $object->dao->id > 0) {
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// Check if emails provided is the one of author
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$emailofticket = CMailFile::getValidAddress($object->dao->origin_email, 2);
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if (strtolower($emailofticket) == strtolower($email)) {
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$display_ticket = true;
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$_SESSION['email_customer'] = $email;
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} else {
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// Check if emails provided is inside list of contacts
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$contacts = $object->dao->liste_contact(-1, 'external');
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foreach ($contacts as $contact) {
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if (strtolower($contact['email']) == strtolower($email)) {
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$display_ticket = true;
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$_SESSION['email_customer'] = $email;
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break;
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} else {
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$display_ticket = false;
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}
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}
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}
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// Check email of thirdparty of ticket
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if ($object->dao->fk_soc > 0 || $object->dao->socid > 0) {
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$object->dao->fetch_thirdparty();
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if ($email == $object->dao->thirdparty->email) {
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$display_ticket = true;
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$_SESSION['email_customer'] = $email;
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}
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}
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// Check if email is email of creator
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if ($object->dao->fk_user_create > 0) {
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$tmpuser = new User($db);
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$tmpuser->fetch($object->dao->fk_user_create);
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if (strtolower($email) == strtolower($tmpuser->email)) {
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$display_ticket = true;
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$_SESSION['email_customer'] = $email;
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}
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}
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// Check if email is email of creator
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if ($object->dao->fk_user_assign > 0 && $object->dao->fk_user_assign != $object->dao->fk_user_create) {
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$tmpuser = new User($db);
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$tmpuser->fetch($object->dao->fk_user_assign);
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if (strtolower($email) == strtolower($tmpuser->email)) {
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$display_ticket = true;
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$_SESSION['email_customer'] = $email;
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}
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}
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} else {
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$error++;
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array_push($object->errors, $langs->trans("ErrorTicketNotFound", $track_id));
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$action = '';
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}
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}
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if (!$error && $action == 'confirm_public_close' && $display_ticket) {
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if ($object->dao->close($user)) {
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setEventMessages($langs->trans('TicketMarkedAsClosed'), null, 'mesgs');
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$url = 'view.php?action=view_ticket&track_id='.GETPOST('track_id', 'alpha').(!empty($entity) && isModEnabled('multicompany') ? '&entity='.$entity : '').'&token='.newToken();
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header("Location: ".$url);
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exit;
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} else {
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$action = '';
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setEventMessages($object->error, $object->errors, 'errors');
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}
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}
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if (!$error && $action == "add_message" && $display_ticket && GETPOSTISSET('btn_add_message')) {
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$ret = $object->dao->newMessage($user, $action, 0, 1);
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if (!$error) {
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$action = 'view_ticket';
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}
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}
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// Add a new external contributor to a ticket
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if (!$error && $action == "add_contact" && $display_ticket && GETPOSTISSET('btn_add_contact')) {
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$ret = $object->dao->add_contact(GETPOSTINT('contactid'), 'CONTRIBUTOR');
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if (!$error) {
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$action = 'view_ticket';
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}
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}
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if ($error || !empty($object->errors)) {
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setEventMessages($object->error, $object->errors, 'errors');
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if ($action == "add_message") {
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$action = 'presend';
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} else {
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$action = '';
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}
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}
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}
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// Actions to send emails (for ticket, we need to manage the addfile and removefile only)
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$triggersendname = 'TICKET_SENTBYMAIL';
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$paramname = 'id';
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$autocopy = 'MAIN_MAIL_AUTOCOPY_TICKET_TO'; // used to know the automatic BCC to add
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if (!empty($object->dao->id)) {
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$trackid = 'tic'.$object->dao->id;
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}
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include DOL_DOCUMENT_ROOT.'/core/actions_sendmails.inc.php';
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/*
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* View
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*/
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$form = new Form($db);
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$formticket = new FormTicket($db);
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// Initialize a technical object to manage hooks of page. Note that conf->hooks_modules contains an array of hook context
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$hookmanager->initHooks(array('ticketpublicview', 'globalcard'));
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if (!getDolGlobalString('TICKET_ENABLE_PUBLIC_INTERFACE')) {
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print '<div class="error">'.$langs->trans('TicketPublicInterfaceForbidden').'</div>';
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$db->close();
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exit();
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}
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$arrayofjs = array();
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$arrayofcss = array(getDolGlobalString('TICKET_URL_PUBLIC_INTERFACE', '/public/ticket/').'css/styles.css.php');
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llxHeaderTicket($langs->trans("Tickets"), "", 0, 0, $arrayofjs, $arrayofcss);
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if ($action == "view_ticket" || $action == "presend" || $action == "close" || $action == "confirm_public_close") {
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if ($display_ticket) {
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print '<!-- public view ticket -->';
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print '<div class="ticketpublicarea ticketlargemargin centpercent">';
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// Confirmation close
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if ($action == 'close') {
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print $form->formconfirm($_SERVER["PHP_SELF"]."?track_id=".$track_id.(!empty($entity) && isModEnabled('multicompany') ? '&entity='.$entity : ''), $langs->trans("CloseATicket"), $langs->trans("ConfirmCloseAticket"), "confirm_public_close", '', '', 1);
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}
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print '<div id="form_view_ticket" class="margintoponly">';
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print '<table class="ticketpublictable centpercent tableforfield">';
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// Ref
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print '<tr><td class="titlefield">'.$langs->trans("Ref").'</td><td>';
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print img_picto('', 'ticket', 'class="pictofixedwidth"');
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print dol_escape_htmltag($object->dao->ref);
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print '</td></tr>';
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// Tracking ID
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print '<tr><td>'.$langs->trans("TicketTrackId").'</td><td>';
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print dol_escape_htmltag($object->dao->track_id);
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print '</td></tr>';
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// Subject
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print '<tr><td>'.$langs->trans("Subject").'</td><td>';
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print '<span class="bold">';
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print dol_escape_htmltag($object->dao->subject);
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print '</span>';
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print '</td></tr>';
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// Statut
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print '<tr><td>'.$langs->trans("Status").'</td><td>';
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print $object->dao->getLibStatut(2);
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print '</td></tr>';
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// Type
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print '<tr><td>'.$langs->trans("Type").'</td><td>';
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print dol_escape_htmltag($object->dao->type_label);
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print '</td></tr>';
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// Category
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print '<tr><td>'.$langs->trans("Category").'</td><td>';
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if ($object->dao->category_label) {
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print img_picto('', 'category', 'class="pictofixedwidth"');
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print dol_escape_htmltag($object->dao->category_label);
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}
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print '</td></tr>';
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// Severity
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print '<tr><td>'.$langs->trans("Severity").'</td><td>';
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print dol_escape_htmltag($object->dao->severity_label);
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print '</td></tr>';
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// Creation date
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print '<tr><td>'.$langs->trans("DateCreation").'</td><td>';
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print dol_print_date($object->dao->datec, 'dayhour');
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print '</td></tr>';
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// Author
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print '<tr><td>'.$langs->trans("Author").'</td><td>';
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if ($object->dao->fk_user_create > 0) {
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$langs->load("users");
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$fuser = new User($db);
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$fuser->fetch($object->dao->fk_user_create);
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print img_picto('', 'user', 'class="pictofixedwidth"');
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print $fuser->getFullName($langs);
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} else {
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print img_picto('', 'email', 'class="pictofixedwidth"');
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print dol_escape_htmltag($object->dao->origin_email);
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}
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print '</td></tr>';
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// Read date
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if (!empty($object->dao->date_read)) {
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print '<tr><td>'.$langs->trans("TicketReadOn").'</td><td>';
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print dol_print_date($object->dao->date_read, 'dayhour');
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print '</td></tr>';
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}
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// Close date
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if (!empty($object->dao->date_close)) {
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print '<tr><td>'.$langs->trans("TicketCloseOn").'</td><td>';
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print dol_print_date($object->dao->date_close, 'dayhour');
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print '</td></tr>';
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}
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// User assigned
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print '<tr><td>'.$langs->trans("AssignedTo").'</td><td>';
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if ($object->dao->fk_user_assign > 0) {
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$fuser = new User($db);
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$fuser->fetch($object->dao->fk_user_assign);
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print img_picto('', 'user', 'class="pictofixedwidth"');
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print $fuser->getFullName($langs, 0);
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}
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print '</td></tr>';
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// External contributors
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if (getDolGlobalInt('TICKET_PUBLIC_DISPLAY_EXTERNAL_CONTRIBUTORS')) {
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print '<tr><td>'.$langs->trans("ExternalContributors").'</td><td>';
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if ($object->dao->id > 0) {
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$contactlist = $object->dao->liste_contact(-1, 'external');
|
||
|
|
foreach ($contactlist as $externalContributor) {
|
||
|
|
print img_picto('', 'contact', 'class="pictofixedwidth"');
|
||
|
|
print $externalContributor["lastname"]." ".$externalContributor["firstname"]."<br>";
|
||
|
|
}
|
||
|
|
}
|
||
|
|
print '</td></tr>';
|
||
|
|
}
|
||
|
|
|
||
|
|
// Add new external contributor
|
||
|
|
if (getDolGlobalInt('TICKET_PUBLIC_SELECT_EXTERNAL_CONTRIBUTORS') && !empty($object->dao->fk_soc)) {
|
||
|
|
print '<form method="post" id="form_view_add_contact" name="form_view_add_contact" action="'.$_SERVER['PHP_SELF'].'?track_id='.$object->dao->track_id.'">';
|
||
|
|
print '<input type="hidden" name="token" value="'.newToken().'">';
|
||
|
|
print '<input type="hidden" name="action" value="add_contact">';
|
||
|
|
print '<input type="hidden" name="email" value="'.$_SESSION['email_customer'].'">';
|
||
|
|
print '<tr><td>'.$langs->trans("AddContributor").'</td><td>';
|
||
|
|
//print $form->selectcontacts($object->dao->fk_soc, '', 'contactid', 3, '', '', 1, 'minwidth100imp widthcentpercentminusxx maxwidth400');
|
||
|
|
print $form->select_contact($object->dao->fk_soc, '', 'contactid', 3, '', '', 1, 'minwidth100imp widthcentpercentminusxx maxwidth400', true);
|
||
|
|
print '<input type="submit" class="button smallpaddingimp reposition" name="btn_add_contact" value="'.$langs->trans('Add').'" />';
|
||
|
|
print '</td></tr></form>';
|
||
|
|
}
|
||
|
|
|
||
|
|
// Progression
|
||
|
|
if (getDolGlobalString('TICKET_SHOW_PROGRESSION')) {
|
||
|
|
print '<tr><td>'.$langs->trans("Progression").'</td><td>';
|
||
|
|
print($object->dao->progress > 0 ? dol_escape_htmltag((string) $object->dao->progress) : '0').'%';
|
||
|
|
print '</td></tr>';
|
||
|
|
}
|
||
|
|
|
||
|
|
// Other attributes
|
||
|
|
include DOL_DOCUMENT_ROOT.'/core/tpl/extrafields_view.tpl.php';
|
||
|
|
|
||
|
|
print '</table>';
|
||
|
|
|
||
|
|
print '</div>';
|
||
|
|
|
||
|
|
print '<div style="clear: both; margin-top: 1.5em;"></div>';
|
||
|
|
|
||
|
|
if ($action == 'presend') {
|
||
|
|
print '<br>';
|
||
|
|
print load_fiche_titre($langs->trans('TicketAddMessage'), '', 'conversation');
|
||
|
|
|
||
|
|
$formticket = new FormTicket($db);
|
||
|
|
|
||
|
|
$formticket->action = "add_message";
|
||
|
|
$formticket->track_id = $object->dao->track_id;
|
||
|
|
$formticket->trackid = 'tic'.$object->dao->id;
|
||
|
|
|
||
|
|
$baseurl = getDolGlobalString('TICKET_URL_PUBLIC_INTERFACE', DOL_URL_ROOT.'/public/ticket/');
|
||
|
|
|
||
|
|
$formticket->param = array('track_id' => $object->dao->track_id, 'fk_user_create' => '-1',
|
||
|
|
'returnurl' => $baseurl.'view.php'.(!empty($entity) && isModEnabled('multicompany')?'?entity='.$entity:''));
|
||
|
|
|
||
|
|
$formticket->withfile = 2;
|
||
|
|
$formticket->withcancel = 1;
|
||
|
|
|
||
|
|
$formticket->showMessageForm('100%');
|
||
|
|
}
|
||
|
|
|
||
|
|
if ($action != 'presend') {
|
||
|
|
$baseurl = getDolGlobalString('TICKET_URL_PUBLIC_INTERFACE', DOL_URL_ROOT.'/public/ticket/');
|
||
|
|
|
||
|
|
print '<form method="POST" id="form_view_ticket_list" name="form_view_ticket_list" action="'.$baseurl.'list.php'.(!empty($entity) && isModEnabled('multicompany')?'?entity='.$entity:'').'">';
|
||
|
|
print '<input type="hidden" name="token" value="'.newToken().'">';
|
||
|
|
print '<input type="hidden" name="action" value="view_ticketlist">';
|
||
|
|
print '<input type="hidden" name="track_id" value="'.$object->dao->track_id.'">';
|
||
|
|
print '<input type="hidden" name="email" value="'.$_SESSION['email_customer'].'">';
|
||
|
|
//print '<input type="hidden" name="search_fk_status" value="non_closed">';
|
||
|
|
print "</form>\n";
|
||
|
|
|
||
|
|
print '<div class="tabsAction">';
|
||
|
|
|
||
|
|
// List ticket
|
||
|
|
print '<div class="inline-block divButAction"><a class="left" style="padding-right: 50px" href="javascript:$(\'#form_view_ticket_list\').submit();">'.$langs->trans('ViewMyTicketList').'</a></div>';
|
||
|
|
|
||
|
|
if ($object->dao->fk_statut < Ticket::STATUS_CLOSED) {
|
||
|
|
// New message
|
||
|
|
print '<div class="inline-block divButAction"><a class="butAction" href="'.$_SERVER['PHP_SELF'].'?action=presend&mode=init&track_id='.$object->dao->track_id.(!empty($entity) && isModEnabled('multicompany') ? '&entity='.$entity : '').'&token='.newToken().'">'.$langs->trans('TicketAddMessage').'</a></div>';
|
||
|
|
|
||
|
|
// Close ticket
|
||
|
|
if ($object->dao->fk_statut >= Ticket::STATUS_NOT_READ && $object->dao->fk_statut < Ticket::STATUS_CLOSED) {
|
||
|
|
print '<div class="inline-block divButAction"><a class="butAction" href="'.$_SERVER['PHP_SELF'].'?action=close&track_id='.$object->dao->track_id.(!empty($entity) && isModEnabled('multicompany') ? '&entity='.$entity : '').'&token='.newToken().'">'.$langs->trans('CloseTicket').'</a></div>';
|
||
|
|
}
|
||
|
|
}
|
||
|
|
|
||
|
|
print '</div>';
|
||
|
|
}
|
||
|
|
|
||
|
|
print '</div>';
|
||
|
|
|
||
|
|
// Message list
|
||
|
|
print '<div class="ticketpublicarea ticketlargemargin centpercent">';
|
||
|
|
print load_fiche_titre($langs->trans('TicketMessagesList'), '', 'conversation');
|
||
|
|
print '</div>';
|
||
|
|
|
||
|
|
$object->viewTicketMessages(false, true, $object->dao);
|
||
|
|
} else {
|
||
|
|
print '<!-- public view ticket -->';
|
||
|
|
print '<div class="ticketpublicarea ticketlargemargin centpercent">';
|
||
|
|
|
||
|
|
print '<div class="error">Not Allowed<br><a href="'.$_SERVER['PHP_SELF'].'?track_id='.$object->dao->track_id.(!empty($entity) && isModEnabled('multicompany') ? '?entity='.$entity : '').'" rel="nofollow noopener">'.$langs->trans('Back').'</a></div>';
|
||
|
|
|
||
|
|
print '</div>';
|
||
|
|
}
|
||
|
|
} else {
|
||
|
|
print '<!-- public view ticket -->';
|
||
|
|
print '<div class="ticketpublicarea ticketlargemargin centpercent">';
|
||
|
|
|
||
|
|
print '<div class="center opacitymedium margintoponly marginbottomonly ticketlargemargin">'.$langs->trans("TicketPublicMsgViewLogIn").'</div>';
|
||
|
|
|
||
|
|
print '<div id="form_view_ticket">';
|
||
|
|
print '<form method="POST" class="maxwidth1000 center" name="form_view_ticket" action="'.$_SERVER['PHP_SELF'].(!empty($entity) && isModEnabled('multicompany') ? '?entity='.$entity : '').'">';
|
||
|
|
|
||
|
|
print '<input type="hidden" name="token" value="'.newToken().'">';
|
||
|
|
print '<input type="hidden" name="action" value="view_ticket">';
|
||
|
|
|
||
|
|
print '<p><label for="track_id" style="display: inline-block;" class="titlefieldcreate left"><span class="fieldrequired">';
|
||
|
|
print img_picto($langs->trans("TicketTrackId"), 'generic', 'class="pictofixedwidth"');
|
||
|
|
print $langs->trans("TicketTrackId").'</span></label>';
|
||
|
|
print '<br class="showonsmartphone hidden">';
|
||
|
|
print '<input class="minwidth100" id="track_id" name="track_id" value="'.(GETPOST('track_id', 'alpha') ? GETPOST('track_id', 'alpha') : '').'" />';
|
||
|
|
print '</p>';
|
||
|
|
|
||
|
|
print '<p><label for="email" style="display: inline-block;" class="titlefieldcreate left"><span class="fieldrequired">';
|
||
|
|
print img_picto($langs->trans("Email"), 'email', 'class="pictofixedwidth"');
|
||
|
|
print $langs->trans('Email').'</span></label>';
|
||
|
|
print '<br class="showonsmartphone hidden">';
|
||
|
|
print '<input class="minwidth100" id="email" name="email" value="'.(GETPOST('email', 'alpha') ? GETPOST('email', 'alpha') : (!empty($_SESSION['customer_email']) ? $_SESSION['customer_email'] : "")).'" />';
|
||
|
|
print '</p>';
|
||
|
|
|
||
|
|
print '<p style="text-align: center; margin-top: 1.5em;">';
|
||
|
|
print '<input type="submit" class="button" name="btn_view_ticket" value="'.$langs->trans('ViewTicket').'" />';
|
||
|
|
print ' ';
|
||
|
|
print '<input type="submit" class="button button-cancel" name="cancel" value="'.$langs->trans("Cancel").'">';
|
||
|
|
print "</p>\n";
|
||
|
|
|
||
|
|
print "</form>\n";
|
||
|
|
print "</div>\n";
|
||
|
|
|
||
|
|
print '</div>';
|
||
|
|
}
|
||
|
|
|
||
|
|
if (getDolGlobalInt('TICKET_SHOW_COMPANY_FOOTER')) {
|
||
|
|
// End of page
|
||
|
|
htmlPrintOnlineFooter($mysoc, $langs, 0, $suffix, $object);
|
||
|
|
}
|
||
|
|
|
||
|
|
llxFooter('', 'public');
|
||
|
|
|
||
|
|
$db->close();
|