* * This program is free software; you can redistribute it and/or modify * it under the terms of the GNU General Public License as published by * the Free Software Foundation; either version 3 of the License, or * (at your option) any later version. * * This program is distributed in the hope that it will be useful, * but WITHOUT ANY WARRANTY; without even the implied warranty of * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the * GNU General Public License for more details. * * You should have received a copy of the GNU General Public License * along with this program. If not, see . */ /** * \file htdocs/public/ticket/list.php * \ingroup ticket * \brief Public file to list tickets */ if (!defined('NOREQUIREMENU')) { define('NOREQUIREMENU', '1'); } // If there is no need to load and show top and left menu if (!defined("NOLOGIN")) { define("NOLOGIN", '1'); } if (!defined('NOIPCHECK')) { define('NOIPCHECK', '1'); // Do not check IP defined into conf $dolibarr_main_restrict_ip } if (!defined('NOBROWSERNOTIF')) { define('NOBROWSERNOTIF', '1'); } // If this page is public (can be called outside logged session) // For MultiCompany module. // Do not use GETPOST here, function is not defined and define must be done before including main.inc.php // Because 2 entities can have the same ref. $entity = (!empty($_GET['entity']) ? (int) $_GET['entity'] : (!empty($_POST['entity']) ? (int) $_POST['entity'] : 1)); if (is_numeric($entity)) { define("DOLENTITY", $entity); } // Load Dolibarr environment require '../../main.inc.php'; require_once DOL_DOCUMENT_ROOT.'/ticket/class/actions_ticket.class.php'; require_once DOL_DOCUMENT_ROOT.'/core/class/html.formticket.class.php'; require_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php'; require_once DOL_DOCUMENT_ROOT.'/core/lib/ticket.lib.php'; require_once DOL_DOCUMENT_ROOT.'/core/lib/security.lib.php'; require_once DOL_DOCUMENT_ROOT.'/core/lib/company.lib.php'; require_once DOL_DOCUMENT_ROOT.'/core/lib/payments.lib.php'; // Load translation files required by the page $langs->loadLangs(array("companies", "other", "ticket")); // Get parameters $action = GETPOST('action', 'aZ09'); $cancel = GETPOST('cancel', 'aZ09'); $track_id = GETPOST('track_id', 'alpha'); $email = strtolower(GETPOST('email', 'alpha')); $suffix = ""; $moreforfilter = ""; if (GETPOST('btn_view_ticket_list')) { unset($_SESSION['track_id_customer']); unset($_SESSION['email_customer']); } if (isset($_SESSION['track_id_customer'])) { $track_id = $_SESSION['track_id_customer']; } if (isset($_SESSION['email_customer'])) { $email = strtolower($_SESSION['email_customer']); } $object = new Ticket($db); // Initialize a technical object to manage hooks of page. Note that conf->hooks_modules contains an array of hook context $hookmanager->initHooks(array('ticketpubliclist', 'globalcard')); if (!isModEnabled('ticket')) { httponly_accessforbidden('Module Ticket not enabled'); } /* * Actions */ if ($cancel) { $backtopage = getDolGlobalString('TICKET_URL_PUBLIC_INTERFACE', DOL_URL_ROOT.'/public/ticket/'); header("Location: ".$backtopage); exit; } if ($action == "view_ticketlist") { $error = 0; $display_ticket_list = false; if (!strlen($track_id)) { $error++; array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("TicketTrackId"))); $action = ''; } if (!strlen($email)) { $error++; array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Email"))); $action = ''; } else { if (!isValidEmail($email)) { $error++; array_push($object->errors, $langs->trans("ErrorEmailOrTrackingInvalid")); $action = ''; } } if (!$error) { $ret = $object->fetch('', '', $track_id); if ($ret && $object->id > 0) { // vérifie si l'adresse email est bien dans les contacts du ticket $contacts = $object->liste_contact(-1, 'external'); foreach ($contacts as $contact) { if (strtolower($contact['email']) == $email) { $display_ticket_list = true; $_SESSION['email_customer'] = $email; $_SESSION['track_id_customer'] = $track_id; break; } else { $display_ticket_list = false; } } if ($object->fk_soc > 0) { $object->fetch_thirdparty(); if ($email == strtolower($object->thirdparty->email)) { $display_ticket_list = true; $_SESSION['email_customer'] = $email; $_SESSION['track_id_customer'] = $track_id; } } if ($object->fk_user_create > 0) { $tmpuser = new User($db); $tmpuser->fetch($object->fk_user_create); if ($email == strtolower($tmpuser->email)) { $display_ticket_list = true; $_SESSION['email_customer'] = $email; $_SESSION['track_id_customer'] = $track_id; } } $emailorigin = strtolower(CMailFile::getValidAddress($object->origin_email, 2)); if ($email == $emailorigin) { $display_ticket_list = true; $_SESSION['email_customer'] = $email; $_SESSION['track_id_customer'] = $track_id; } } else { $error++; array_push($object->errors, $langs->trans("ErrorTicketNotFound", $track_id)); $action = ''; } } if ($error || $errors) { setEventMessages($object->error, $object->errors, 'errors'); $action = ''; } } /* * View */ $form = new Form($db); $user_assign = new User($db); $user_create = new User($db); $formTicket = new FormTicket($db); if (!getDolGlobalString('TICKET_ENABLE_PUBLIC_INTERFACE')) { print '
'.$langs->trans('TicketPublicInterfaceForbidden').'
'; $db->close(); exit(); } $arrayofjs = array(); $arrayofcss = array(getDolGlobalString('TICKET_URL_PUBLIC_INTERFACE', '/public/ticket/').'css/styles.css.php'); llxHeaderTicket($langs->trans("Tickets"), "", 0, 0, $arrayofjs, $arrayofcss); if ($action == "view_ticketlist") { print '
'; print '
'; if ($display_ticket_list) { // Filters $search_fk_status = GETPOST("search_fk_status", 'alpha'); $search_subject = GETPOST("search_subject", 'alpha'); $search_type = GETPOST("search_type", 'alpha'); $search_category = GETPOST("search_category", 'alpha'); $search_severity = GETPOST("search_severity", 'alpha'); $search_fk_user_create = GETPOST("search_fk_user_create", "intcomma"); $search_fk_user_assign = GETPOST("search_fk_user_assign", "intcomma"); // Store current page url $url_page_current = dol_buildpath('/public/ticket/list.php', 1); // Do we click on purge search criteria ? if (GETPOST("button_removefilter_x")) { $search_fk_status = ''; $search_subject = ''; $search_type = ''; $search_category = ''; $search_severity = ''; $search_fk_user_create = ''; $search_fk_user_assign = ''; } // fetch optionals attributes and labels $extrafields = new ExtraFields($db); $extrafields->fetch_name_optionals_label($object->table_element); $search_array_options = $extrafields->getOptionalsFromPost($object->table_element, '', 'search_'); $filter = array(); $param = '&action=view_ticketlist'; if (!empty($entity) && isModEnabled('multicompany')) { $param .= '&entity='.((int) $entity); } $param .= '&token='.newToken(); // Definition of fields for list $arrayfields = array( 't.datec' => array('label' => $langs->trans("Date"), 'checked' => 1), 't.date_read' => array('label' => $langs->trans("TicketReadOn"), 'checked' => 0), 't.date_close' => array('label' => $langs->trans("TicketCloseOn"), 'checked' => 0), 't.ref' => array('label' => $langs->trans("Ref"), 'checked' => 1), //'t.track_id' => array('label' => $langs->trans("IDTracking"), 'checked' => 0), 't.fk_statut' => array('label' => $langs->trans("Status"), 'checked' => 1), 't.subject' => array('label' => $langs->trans("Subject"), 'checked' => 1), 'type.code' => array('label' => $langs->trans("Type"), 'checked' => 1), 'category.code' => array('label' => $langs->trans("Category"), 'checked' => 1), 'severity.code' => array('label' => $langs->trans("Severity"), 'checked' => 1), 't.progress' => array('label' => $langs->trans("Progression"), 'checked' => 0), //'t.fk_contract' => array('label' => $langs->trans("Contract"), 'checked' => 0), 't.fk_user_create' => array('label' => $langs->trans("Author"), 'checked' => 1), 't.fk_user_assign' => array('label' => $langs->trans("AssignedTo"), 'checked' => 0), //'t.entity'=>array('label'=>$langs->trans("Entity"), 'checked'=>1, 'enabled'=>(isModEnabled('multicompany') && empty($conf->multicompany->transverse_mode))), //'t.datec' => array('label' => $langs->trans("DateCreation"), 'checked' => 0, 'position' => 500), //'t.tms' => array('label' => $langs->trans("DateModificationShort"), 'checked' => 0, 'position' => 2) //'t.statut'=>array('label'=>$langs->trans("Status"), 'checked'=>1, 'position'=>1000), ); if (!getDolGlobalString('TICKET_SHOW_PROGRESSION')) { unset($arrayfields['t.progress']); } // Extra fields if (isset($extrafields->attributes[$object->table_element]['label']) && is_array($extrafields->attributes[$object->table_element]['label']) && count($extrafields->attributes[$object->table_element]['label'])) { foreach ($extrafields->attributes[$object->table_element]['label'] as $key => $val) { if ($extrafields->attributes[$object->table_element]['type'][$key] != 'separate') { $enabled = abs((int) dol_eval($extrafields->attributes[$object->table_element]['list'][$key], 1, 1, '2')); $enabled = (($enabled == 0 || $enabled == 3) ? 0 : $enabled); $arrayfields["ef.".$key] = array('label' => $extrafields->attributes[$object->table_element]['label'][$key], 'checked' => ($extrafields->attributes[$object->table_element]['list'][$key] < 0) ? 0 : 1, 'position' => $extrafields->attributes[$object->table_element]['pos'][$key], 'enabled' => $enabled && $extrafields->attributes[$object->table_element]['perms'][$key]); } } } if (!empty($search_subject)) { $filter['t.subject'] = $search_subject; $param .= '&search_subject='.urlencode($search_subject); } if (!empty($search_type)) { $filter['t.type_code'] = $search_type; $param .= '&search_type='.urlencode($search_type); } if (!empty($search_category)) { $filter['t.category_code'] = $search_category; $param .= '&search_category='.urlencode($search_category); } if (!empty($search_severity)) { $filter['t.severity_code'] = $search_severity; $param .= '&search_severity='.urlencode($search_severity); } if (!empty($search_fk_user_assign)) { // -1 value = all so no filter if ($search_fk_user_assign > 0) { $filter['t.fk_user_assign'] = $search_fk_user_assign; $param .= '&search_fk_user_assign='.urlencode((string) ($search_fk_user_assign)); } } if (!empty($search_fk_user_create)) { // -1 value = all so no filter if ($search_fk_user_create > 0) { $filter['t.fk_user_create'] = $search_fk_user_create; $param .= '&search_fk_user_create='.urlencode((string) ($search_fk_user_create)); } } if ((isset($search_fk_status) && $search_fk_status != '') && $search_fk_status != '-1' && $search_fk_status != 'non_closed') { $filter['t.fk_statut'] = $search_fk_status; $param .= '&search_fk_status='.urlencode($search_fk_status); } if (isset($search_fk_status) && $search_fk_status == 'non_closed') { $filter['t.fk_statut'] = array(0, 1, 3, 4, 5, 6); $param .= '&search_fk_status=non_closed'; } require DOL_DOCUMENT_ROOT.'/core/actions_changeselectedfields.inc.php'; $sortfield = GETPOST('sortfield', 'aZ09comma'); $sortorder = GETPOST('sortorder', 'aZ09comma'); if (!$sortfield) { $sortfield = 't.datec'; } if (!$sortorder) { $sortorder = 'DESC'; } $limit = $conf->liste_limit; $page = GETPOSTISSET('pageplusone') ? (GETPOSTINT('pageplusone') - 1) : GETPOSTINT("page"); if (empty($page) || $page == -1) { $page = 0; } // If $page is not defined, or '' or -1 $offset = $limit * $page; $pageprev = $page - 1; $pagenext = $page + 1; // Request SQL $sql = "SELECT DISTINCT"; $sql .= " t.rowid,"; $sql .= " t.ref,"; $sql .= " t.track_id,"; $sql .= " t.fk_soc,"; $sql .= " t.fk_project,"; $sql .= " t.origin_email,"; $sql .= " t.fk_user_create, uc.lastname as user_create_lastname, uc.firstname as user_create_firstname,"; $sql .= " t.fk_user_assign, ua.lastname as user_assign_lastname, ua.firstname as user_assign_firstname,"; $sql .= " t.subject,"; $sql .= " t.message,"; $sql .= " t.fk_statut,"; $sql .= " t.resolution,"; if (getDolGlobalString('TICKET_SHOW_PROGRESSION')) { $sql .= " t.progress,"; } $sql .= " t.timing,"; $sql .= " t.type_code,"; $sql .= " t.category_code,"; $sql .= " t.severity_code,"; $sql .= " t.datec,"; $sql .= " t.date_read,"; $sql .= " t.date_close,"; $sql .= " t.tms,"; $sql .= " type.label as type_label, category.label as category_label, severity.label as severity_label"; // Add fields for extrafields if (isset($extrafields->attributes[$object->table_element]['label']) && is_array($extrafields->attributes[$object->table_element]['label']) && count($extrafields->attributes[$object->table_element]['label'])) { foreach ($extrafields->attributes[$object->table_element]['label'] as $key => $val) { $sql .= ($extrafields->attributes[$object->table_element]['type'][$key] != 'separate' ? ", ef.".$key." as options_".$key : ''); } } $sql .= " FROM ".MAIN_DB_PREFIX."ticket as t"; $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_type as type ON type.code = t.type_code"; $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_category as category ON category.code = t.category_code"; $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_severity as severity ON severity.code = t.severity_code"; $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."societe as s ON s.rowid = t.fk_soc"; $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."user as uc ON uc.rowid = t.fk_user_create"; $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."user as ua ON ua.rowid = t.fk_user_assign"; $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."element_contact as ec ON ec.element_id = t.rowid"; $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_type_contact as tc ON ec.fk_c_type_contact = tc.rowid"; $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."socpeople sp ON ec.fk_socpeople = sp.rowid"; if (isset($extrafields->attributes[$object->table_element]['label']) && is_array($extrafields->attributes[$object->table_element]['label']) && count($extrafields->attributes[$object->table_element]['label'])) { $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."ticket_extrafields as ef on (t.rowid = ef.fk_object)"; } $sql .= " WHERE t.entity IN (".getEntity('ticket').")"; $sql .= " AND ((tc.source = 'external'"; $sql .= " AND tc.element='".$db->escape($object->element)."'"; $sql .= " AND tc.active=1"; $sql .= " AND sp.email='".$db->escape($_SESSION['email_customer'])."')"; // email found into an external contact $sql .= " OR s.email='".$db->escape($_SESSION['email_customer'])."'"; // or email of the linked company $sql .= " OR t.origin_email='".$db->escape($_SESSION['email_customer'])."')"; // or email of the requester // Manage filter if (!empty($filter)) { foreach ($filter as $key => $value) { if (strpos($key, 'date')) { // To allow $filter['YEAR(s.dated)']=>$year $sql .= " AND ".$key." = '".$db->escape($value)."'"; } elseif (($key == 't.fk_user_assign') || ($key == 't.type_code') || ($key == 't.category_code') || ($key == 't.severity_code')) { $sql .= " AND ".$key." = '".$db->escape($value)."'"; } elseif ($key == 't.fk_statut') { if (is_array($value) && count($value) > 0) { $sql .= " AND ".$key." IN (".$db->sanitize(implode(',', $value)).")"; } else { $sql .= " AND ".$key." = ".((int) $value); } } else { $sql .= " AND ".$key." LIKE '%".$db->escape($value)."%'"; } } } //$sql .= " GROUP BY t.track_id"; $sql .= $db->order($sortfield, $sortorder); $resql = $db->query($sql); if ($resql) { $num_total = $db->num_rows($resql); if (!empty($limit)) { $sql .= $db->plimit($limit + 1, $offset); } $resql = $db->query($sql); if ($resql) { $num = $db->num_rows($resql); $baseurl = getDolGlobalString('TICKET_URL_PUBLIC_INTERFACE', DOL_URL_ROOT.'/public/ticket/'); $newcardbutton = ''; print_barre_liste($langs->trans('TicketList'), $page, 'list.php', $param, $sortfield, $sortorder, '', $num, $num_total, 'ticket', 0, $newcardbutton); // Search bar print '
'."\n"; print ''; print ''; print ''; print ''; print ''; $varpage = empty($contextpage) ? $url_page_current : $contextpage; $selectedfields = $form->multiSelectArrayWithCheckbox('selectedfields', $arrayfields, $varpage); // This also change content of $arrayfields // allow to display information before list $parameters = array('arrayfields' => $arrayfields); $reshook = $hookmanager->executeHooks('printFieldListHeader', $parameters, $object, $action); // Note that $action and $object may have been modified by hook print $hookmanager->resPrint; print '
'; print ''; // Filter bar print ''; if (!empty($arrayfields['t.datec']['checked'])) { print ''; } if (!empty($arrayfields['t.date_read']['checked'])) { print ''; } if (!empty($arrayfields['t.date_close']['checked'])) { print ''; } if (!empty($arrayfields['t.ref']['checked'])) { print ''; } if (!empty($arrayfields['t.subject']['checked'])) { print ''; } if (!empty($arrayfields['type.code']['checked'])) { print ''; } if (!empty($arrayfields['category.code']['checked'])) { print ''; } if (!empty($arrayfields['severity.code']['checked'])) { print ''; } if (getDolGlobalString('TICKET_SHOW_PROGRESSION') && !empty($arrayfields['t.progress']['checked'])) { print ''; } if (!empty($arrayfields['t.fk_user_create']['checked'])) { print ''; } if (!empty($arrayfields['t.fk_user_assign']['checked'])) { print ''; } if (!empty($arrayfields['t.tms']['checked'])) { print ''; } // Extra fields include DOL_DOCUMENT_ROOT.'/core/tpl/extrafields_list_search_input.tpl.php'; // Fields from hook $parameters = array('arrayfields' => $arrayfields); $reshook = $hookmanager->executeHooks('printFieldListOption', $parameters, $object); // Note that $action and $object may have been modified by hook print $hookmanager->resPrint; // Status ticket if (!empty($arrayfields['t.fk_statut']['checked'])) { print ''; } // Action column print ''; print ''; // Field title print ''; if (!empty($arrayfields['t.datec']['checked'])) { print_liste_field_titre($arrayfields['t.datec']['label'], $url_page_current, 't.datec', '', $param, '', $sortfield, $sortorder); } if (!empty($arrayfields['t.date_read']['checked'])) { print_liste_field_titre($arrayfields['t.date_read']['label'], $url_page_current, 't.date_read', '', $param, '', $sortfield, $sortorder); } if (!empty($arrayfields['t.date_close']['checked'])) { print_liste_field_titre($arrayfields['t.date_close']['label'], $url_page_current, 't.date_close', '', $param, '', $sortfield, $sortorder); } if (!empty($arrayfields['t.ref']['checked'])) { print_liste_field_titre($arrayfields['t.ref']['label'], $url_page_current, 't.ref', '', $param, '', $sortfield, $sortorder); } if (!empty($arrayfields['t.subject']['checked'])) { print_liste_field_titre($arrayfields['t.subject']['label']); } if (!empty($arrayfields['type.code']['checked'])) { print_liste_field_titre($arrayfields['type.code']['label'], $url_page_current, 'type.code', '', $param, '', $sortfield, $sortorder); } if (!empty($arrayfields['category.code']['checked'])) { print_liste_field_titre($arrayfields['category.code']['label'], $url_page_current, 'category.code', '', $param, '', $sortfield, $sortorder); } if (!empty($arrayfields['severity.code']['checked'])) { print_liste_field_titre($arrayfields['severity.code']['label'], $url_page_current, 'severity.code', '', $param, '', $sortfield, $sortorder); } if (getDolGlobalString('TICKET_SHOW_PROGRESSION') && !empty($arrayfields['t.progress']['checked'])) { print_liste_field_titre($arrayfields['t.progress']['label'], $url_page_current, 't.progress', '', $param, '', $sortfield, $sortorder); } if (!empty($arrayfields['t.fk_user_create']['checked'])) { print_liste_field_titre($arrayfields['t.fk_user_create']['label'], $url_page_current, 't.fk_user_create', '', $param, '', $sortfield, $sortorder); } if (!empty($arrayfields['t.fk_user_assign']['checked'])) { print_liste_field_titre($arrayfields['t.fk_user_assign']['label'], $url_page_current, 't.fk_user_assign', '', $param, '', $sortfield, $sortorder); } if (!empty($arrayfields['t.tms']['checked'])) { print_liste_field_titre($arrayfields['t.tms']['label'], $url_page_current, 't.tms', '', $param, '', $sortfield, $sortorder); } // Extra fields include DOL_DOCUMENT_ROOT.'/core/tpl/extrafields_list_search_title.tpl.php'; // Hook fields $parameters = array('arrayfields' => $arrayfields, 'param' => $param, 'sortfield' => $sortfield, 'sortorder' => $sortorder); $reshook = $hookmanager->executeHooks('printFieldListTitle', $parameters, $object); // Note that $action and $object may have been modified by hook print $hookmanager->resPrint; if (!empty($arrayfields['t.fk_statut']['checked'])) { print_liste_field_titre($arrayfields['t.fk_statut']['label'], $url_page_current, 't.fk_statut', '', $param, '', $sortfield, $sortorder); } print_liste_field_titre($selectedfields, $url_page_current, "", '', '', 'align="right"', $sortfield, $sortorder, 'center maxwidthsearch '); print ''; while ($obj = $db->fetch_object($resql)) { print ''; // Date ticket if (!empty($arrayfields['t.datec']['checked'])) { print ''; } // Date read if (!empty($arrayfields['t.date_read']['checked'])) { print ''; } // Date close if (!empty($arrayfields['t.date_close']['checked'])) { print ''; } // Ref if (!empty($arrayfields['t.ref']['checked'])) { print ''; } // Subject if (!empty($arrayfields['t.subject']['checked'])) { print ''; } // Type if (!empty($arrayfields['type.code']['checked'])) { print ''; } // Category if (!empty($arrayfields['category.code']['checked'])) { print ''; } // Severity if (!empty($arrayfields['severity.code']['checked'])) { print ''; } // Progression if (getDolGlobalString('TICKET_SHOW_PROGRESSION') && !empty($arrayfields['t.progress']['checked'])) { print ''; } // Message author if (!empty($arrayfields['t.fk_user_create']['checked'])) { print ''; } // Assigned author if (!empty($arrayfields['t.fk_user_assign']['checked'])) { print ''; } if (!empty($arrayfields['t.tms']['checked'])) { print ''; } // Extra fields if (isset($extrafields->attributes[$object->table_element]['label']) && is_array($extrafields->attributes[$object->table_element]['label']) && count($extrafields->attributes[$object->table_element]['label'])) { foreach ($extrafields->attributes[$object->table_element]['label'] as $key => $val) { if (!empty($arrayfields["ef.".$key]['checked'])) { print 'getAlignFlag($key, $object->table_element); if ($cssstring) { print ' class="'.$cssstring.'"'; } print '>'; $tmpkey = 'options_'.$key; print $extrafields->showOutputField($key, $obj->$tmpkey, '', $object->table_element); print ''; } } } // Statut if (!empty($arrayfields['t.fk_statut']['checked'])) { print ''; } print ''; $i++; print ''; } print '
'; print ''; print ''; $formTicket->selectTypesTickets($search_type, 'search_type', '', 2, 1, 1, 0, 'maxwidth150'); print ''; $formTicket->selectGroupTickets($search_category, 'search_category', '(public:=:1)', 2, 1, 1, 0, 'maxwidth150'); print ''; $formTicket->selectSeveritiesTickets($search_severity, 'search_severity', '', 2, 1, 1, 0, 'maxwidth150'); print ''; $selected = ($search_fk_status != "non_closed" ? $search_fk_status : ''); //$object->printSelectStatus($selected); print ''; $searchpicto = $form->showFilterButtons(); print $searchpicto; print '
'; print dol_print_date($db->jdate($obj->datec), 'dayhour', 'tzuserrel'); print ''; print dol_print_date($db->jdate($obj->date_read), 'dayhour', 'tzuserrel'); print ''; print dol_print_date($db->jdate($obj->date_close), 'dayhour', 'tzuserrel'); print ''; print ''; print img_picto('', 'ticket', 'class="paddingrightonly"'); print $obj->ref; print ''; print ''; print ''; print $obj->subject; print ''; print ''; print $obj->type_label; print ''; print $obj->category_label; print ''; print $obj->severity_label; print ''; print $obj->progress; print ''; if ($obj->fk_user_create > 0) { $user_create->firstname = (!empty($obj->user_create_firstname) ? $obj->user_create_firstname : ''); $user_create->name = (!empty($obj->user_create_lastname) ? $obj->user_create_lastname : ''); $user_create->id = (!empty($obj->fk_user_create) ? $obj->fk_user_create : ''); print $user_create->getFullName($langs); } else { print img_picto('', 'email', 'class="paddingrightonly"'); print $langs->trans('Email'); } print ''; if ($obj->fk_user_assign > 0) { $user_assign->firstname = (!empty($obj->user_assign_firstname) ? $obj->user_assign_firstname : ''); $user_assign->lastname = (!empty($obj->user_assign_lastname) ? $obj->user_assign_lastname : ''); $user_assign->id = (!empty($obj->fk_user_assign) ? $obj->fk_user_assign : ''); print img_picto('', 'user', 'class="paddingrightonly"'); print $user_assign->getFullName($langs); } print ''.dol_print_date($db->jdate($obj->tms), 'dayhour').''; $object->fk_statut = $obj->fk_statut; print $object->getLibStatut(2); print '
'; print '
'; print '
'; $url_public_ticket = getDolGlobalString('TICKET_URL_PUBLIC_INTERFACE', dol_buildpath('/public/ticket/', 1)); print '"; print ''; } } else { dol_print_error($db); } } else { print ''; } print '
'; } else { print '
'; print '

'.$langs->trans("TicketPublicMsgViewLogIn").'

'; print '
'; print '
'; print '
'; print ''; print ''; //print ''; print '

'; print ''; print ''; print '

'; print '

'; print ''; print ''; print '

'; print '

'; print ''; print '   '; print ''; print "

\n"; print "
\n"; print "
\n"; print "
"; } if (getDolGlobalInt('TICKET_SHOW_COMPANY_FOOTER')) { // End of page htmlPrintOnlineFooter($mysoc, $langs, 0, $suffix, $object); } llxFooter('', 'public'); $db->close();