*
* This program is free software; you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation; either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see .
*/
/**
* \file htdocs/public/ticket/list.php
* \ingroup ticket
* \brief Public file to list tickets
*/
if (!defined('NOREQUIREMENU')) {
define('NOREQUIREMENU', '1');
}
// If there is no need to load and show top and left menu
if (!defined("NOLOGIN")) {
define("NOLOGIN", '1');
}
if (!defined('NOIPCHECK')) {
define('NOIPCHECK', '1'); // Do not check IP defined into conf $dolibarr_main_restrict_ip
}
if (!defined('NOBROWSERNOTIF')) {
define('NOBROWSERNOTIF', '1');
}
// If this page is public (can be called outside logged session)
// For MultiCompany module.
// Do not use GETPOST here, function is not defined and define must be done before including main.inc.php
// Because 2 entities can have the same ref.
$entity = (!empty($_GET['entity']) ? (int) $_GET['entity'] : (!empty($_POST['entity']) ? (int) $_POST['entity'] : 1));
if (is_numeric($entity)) {
define("DOLENTITY", $entity);
}
// Load Dolibarr environment
require '../../main.inc.php';
require_once DOL_DOCUMENT_ROOT.'/ticket/class/actions_ticket.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/html.formticket.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/ticket.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/security.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/company.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/payments.lib.php';
// Load translation files required by the page
$langs->loadLangs(array("companies", "other", "ticket"));
// Get parameters
$action = GETPOST('action', 'aZ09');
$cancel = GETPOST('cancel', 'aZ09');
$track_id = GETPOST('track_id', 'alpha');
$email = strtolower(GETPOST('email', 'alpha'));
$suffix = "";
$moreforfilter = "";
if (GETPOST('btn_view_ticket_list')) {
unset($_SESSION['track_id_customer']);
unset($_SESSION['email_customer']);
}
if (isset($_SESSION['track_id_customer'])) {
$track_id = $_SESSION['track_id_customer'];
}
if (isset($_SESSION['email_customer'])) {
$email = strtolower($_SESSION['email_customer']);
}
$object = new Ticket($db);
// Initialize a technical object to manage hooks of page. Note that conf->hooks_modules contains an array of hook context
$hookmanager->initHooks(array('ticketpubliclist', 'globalcard'));
if (!isModEnabled('ticket')) {
httponly_accessforbidden('Module Ticket not enabled');
}
/*
* Actions
*/
if ($cancel) {
$backtopage = getDolGlobalString('TICKET_URL_PUBLIC_INTERFACE', DOL_URL_ROOT.'/public/ticket/');
header("Location: ".$backtopage);
exit;
}
if ($action == "view_ticketlist") {
$error = 0;
$display_ticket_list = false;
if (!strlen($track_id)) {
$error++;
array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("TicketTrackId")));
$action = '';
}
if (!strlen($email)) {
$error++;
array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Email")));
$action = '';
} else {
if (!isValidEmail($email)) {
$error++;
array_push($object->errors, $langs->trans("ErrorEmailOrTrackingInvalid"));
$action = '';
}
}
if (!$error) {
$ret = $object->fetch('', '', $track_id);
if ($ret && $object->id > 0) {
// vérifie si l'adresse email est bien dans les contacts du ticket
$contacts = $object->liste_contact(-1, 'external');
foreach ($contacts as $contact) {
if (strtolower($contact['email']) == $email) {
$display_ticket_list = true;
$_SESSION['email_customer'] = $email;
$_SESSION['track_id_customer'] = $track_id;
break;
} else {
$display_ticket_list = false;
}
}
if ($object->fk_soc > 0) {
$object->fetch_thirdparty();
if ($email == strtolower($object->thirdparty->email)) {
$display_ticket_list = true;
$_SESSION['email_customer'] = $email;
$_SESSION['track_id_customer'] = $track_id;
}
}
if ($object->fk_user_create > 0) {
$tmpuser = new User($db);
$tmpuser->fetch($object->fk_user_create);
if ($email == strtolower($tmpuser->email)) {
$display_ticket_list = true;
$_SESSION['email_customer'] = $email;
$_SESSION['track_id_customer'] = $track_id;
}
}
$emailorigin = strtolower(CMailFile::getValidAddress($object->origin_email, 2));
if ($email == $emailorigin) {
$display_ticket_list = true;
$_SESSION['email_customer'] = $email;
$_SESSION['track_id_customer'] = $track_id;
}
} else {
$error++;
array_push($object->errors, $langs->trans("ErrorTicketNotFound", $track_id));
$action = '';
}
}
if ($error || $errors) {
setEventMessages($object->error, $object->errors, 'errors');
$action = '';
}
}
/*
* View
*/
$form = new Form($db);
$user_assign = new User($db);
$user_create = new User($db);
$formTicket = new FormTicket($db);
if (!getDolGlobalString('TICKET_ENABLE_PUBLIC_INTERFACE')) {
print '
';
print '
';
if ($display_ticket_list) {
// Filters
$search_fk_status = GETPOST("search_fk_status", 'alpha');
$search_subject = GETPOST("search_subject", 'alpha');
$search_type = GETPOST("search_type", 'alpha');
$search_category = GETPOST("search_category", 'alpha');
$search_severity = GETPOST("search_severity", 'alpha');
$search_fk_user_create = GETPOST("search_fk_user_create", "intcomma");
$search_fk_user_assign = GETPOST("search_fk_user_assign", "intcomma");
// Store current page url
$url_page_current = dol_buildpath('/public/ticket/list.php', 1);
// Do we click on purge search criteria ?
if (GETPOST("button_removefilter_x")) {
$search_fk_status = '';
$search_subject = '';
$search_type = '';
$search_category = '';
$search_severity = '';
$search_fk_user_create = '';
$search_fk_user_assign = '';
}
// fetch optionals attributes and labels
$extrafields = new ExtraFields($db);
$extrafields->fetch_name_optionals_label($object->table_element);
$search_array_options = $extrafields->getOptionalsFromPost($object->table_element, '', 'search_');
$filter = array();
$param = '&action=view_ticketlist';
if (!empty($entity) && isModEnabled('multicompany')) {
$param .= '&entity='.((int) $entity);
}
$param .= '&token='.newToken();
// Definition of fields for list
$arrayfields = array(
't.datec' => array('label' => $langs->trans("Date"), 'checked' => 1),
't.date_read' => array('label' => $langs->trans("TicketReadOn"), 'checked' => 0),
't.date_close' => array('label' => $langs->trans("TicketCloseOn"), 'checked' => 0),
't.ref' => array('label' => $langs->trans("Ref"), 'checked' => 1),
//'t.track_id' => array('label' => $langs->trans("IDTracking"), 'checked' => 0),
't.fk_statut' => array('label' => $langs->trans("Status"), 'checked' => 1),
't.subject' => array('label' => $langs->trans("Subject"), 'checked' => 1),
'type.code' => array('label' => $langs->trans("Type"), 'checked' => 1),
'category.code' => array('label' => $langs->trans("Category"), 'checked' => 1),
'severity.code' => array('label' => $langs->trans("Severity"), 'checked' => 1),
't.progress' => array('label' => $langs->trans("Progression"), 'checked' => 0),
//'t.fk_contract' => array('label' => $langs->trans("Contract"), 'checked' => 0),
't.fk_user_create' => array('label' => $langs->trans("Author"), 'checked' => 1),
't.fk_user_assign' => array('label' => $langs->trans("AssignedTo"), 'checked' => 0),
//'t.entity'=>array('label'=>$langs->trans("Entity"), 'checked'=>1, 'enabled'=>(isModEnabled('multicompany') && empty($conf->multicompany->transverse_mode))),
//'t.datec' => array('label' => $langs->trans("DateCreation"), 'checked' => 0, 'position' => 500),
//'t.tms' => array('label' => $langs->trans("DateModificationShort"), 'checked' => 0, 'position' => 2)
//'t.statut'=>array('label'=>$langs->trans("Status"), 'checked'=>1, 'position'=>1000),
);
if (!getDolGlobalString('TICKET_SHOW_PROGRESSION')) {
unset($arrayfields['t.progress']);
}
// Extra fields
if (isset($extrafields->attributes[$object->table_element]['label']) && is_array($extrafields->attributes[$object->table_element]['label']) && count($extrafields->attributes[$object->table_element]['label'])) {
foreach ($extrafields->attributes[$object->table_element]['label'] as $key => $val) {
if ($extrafields->attributes[$object->table_element]['type'][$key] != 'separate') {
$enabled = abs((int) dol_eval($extrafields->attributes[$object->table_element]['list'][$key], 1, 1, '2'));
$enabled = (($enabled == 0 || $enabled == 3) ? 0 : $enabled);
$arrayfields["ef.".$key] = array('label' => $extrafields->attributes[$object->table_element]['label'][$key], 'checked' => ($extrafields->attributes[$object->table_element]['list'][$key] < 0) ? 0 : 1, 'position' => $extrafields->attributes[$object->table_element]['pos'][$key], 'enabled' => $enabled && $extrafields->attributes[$object->table_element]['perms'][$key]);
}
}
}
if (!empty($search_subject)) {
$filter['t.subject'] = $search_subject;
$param .= '&search_subject='.urlencode($search_subject);
}
if (!empty($search_type)) {
$filter['t.type_code'] = $search_type;
$param .= '&search_type='.urlencode($search_type);
}
if (!empty($search_category)) {
$filter['t.category_code'] = $search_category;
$param .= '&search_category='.urlencode($search_category);
}
if (!empty($search_severity)) {
$filter['t.severity_code'] = $search_severity;
$param .= '&search_severity='.urlencode($search_severity);
}
if (!empty($search_fk_user_assign)) {
// -1 value = all so no filter
if ($search_fk_user_assign > 0) {
$filter['t.fk_user_assign'] = $search_fk_user_assign;
$param .= '&search_fk_user_assign='.urlencode((string) ($search_fk_user_assign));
}
}
if (!empty($search_fk_user_create)) {
// -1 value = all so no filter
if ($search_fk_user_create > 0) {
$filter['t.fk_user_create'] = $search_fk_user_create;
$param .= '&search_fk_user_create='.urlencode((string) ($search_fk_user_create));
}
}
if ((isset($search_fk_status) && $search_fk_status != '') && $search_fk_status != '-1' && $search_fk_status != 'non_closed') {
$filter['t.fk_statut'] = $search_fk_status;
$param .= '&search_fk_status='.urlencode($search_fk_status);
}
if (isset($search_fk_status) && $search_fk_status == 'non_closed') {
$filter['t.fk_statut'] = array(0, 1, 3, 4, 5, 6);
$param .= '&search_fk_status=non_closed';
}
require DOL_DOCUMENT_ROOT.'/core/actions_changeselectedfields.inc.php';
$sortfield = GETPOST('sortfield', 'aZ09comma');
$sortorder = GETPOST('sortorder', 'aZ09comma');
if (!$sortfield) {
$sortfield = 't.datec';
}
if (!$sortorder) {
$sortorder = 'DESC';
}
$limit = $conf->liste_limit;
$page = GETPOSTISSET('pageplusone') ? (GETPOSTINT('pageplusone') - 1) : GETPOSTINT("page");
if (empty($page) || $page == -1) {
$page = 0;
} // If $page is not defined, or '' or -1
$offset = $limit * $page;
$pageprev = $page - 1;
$pagenext = $page + 1;
// Request SQL
$sql = "SELECT DISTINCT";
$sql .= " t.rowid,";
$sql .= " t.ref,";
$sql .= " t.track_id,";
$sql .= " t.fk_soc,";
$sql .= " t.fk_project,";
$sql .= " t.origin_email,";
$sql .= " t.fk_user_create, uc.lastname as user_create_lastname, uc.firstname as user_create_firstname,";
$sql .= " t.fk_user_assign, ua.lastname as user_assign_lastname, ua.firstname as user_assign_firstname,";
$sql .= " t.subject,";
$sql .= " t.message,";
$sql .= " t.fk_statut,";
$sql .= " t.resolution,";
if (getDolGlobalString('TICKET_SHOW_PROGRESSION')) {
$sql .= " t.progress,";
}
$sql .= " t.timing,";
$sql .= " t.type_code,";
$sql .= " t.category_code,";
$sql .= " t.severity_code,";
$sql .= " t.datec,";
$sql .= " t.date_read,";
$sql .= " t.date_close,";
$sql .= " t.tms,";
$sql .= " type.label as type_label, category.label as category_label, severity.label as severity_label";
// Add fields for extrafields
if (isset($extrafields->attributes[$object->table_element]['label']) && is_array($extrafields->attributes[$object->table_element]['label']) && count($extrafields->attributes[$object->table_element]['label'])) {
foreach ($extrafields->attributes[$object->table_element]['label'] as $key => $val) {
$sql .= ($extrafields->attributes[$object->table_element]['type'][$key] != 'separate' ? ", ef.".$key." as options_".$key : '');
}
}
$sql .= " FROM ".MAIN_DB_PREFIX."ticket as t";
$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_type as type ON type.code = t.type_code";
$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_category as category ON category.code = t.category_code";
$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_severity as severity ON severity.code = t.severity_code";
$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."societe as s ON s.rowid = t.fk_soc";
$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."user as uc ON uc.rowid = t.fk_user_create";
$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."user as ua ON ua.rowid = t.fk_user_assign";
$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."element_contact as ec ON ec.element_id = t.rowid";
$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_type_contact as tc ON ec.fk_c_type_contact = tc.rowid";
$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."socpeople sp ON ec.fk_socpeople = sp.rowid";
if (isset($extrafields->attributes[$object->table_element]['label']) && is_array($extrafields->attributes[$object->table_element]['label']) && count($extrafields->attributes[$object->table_element]['label'])) {
$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."ticket_extrafields as ef on (t.rowid = ef.fk_object)";
}
$sql .= " WHERE t.entity IN (".getEntity('ticket').")";
$sql .= " AND ((tc.source = 'external'";
$sql .= " AND tc.element='".$db->escape($object->element)."'";
$sql .= " AND tc.active=1";
$sql .= " AND sp.email='".$db->escape($_SESSION['email_customer'])."')"; // email found into an external contact
$sql .= " OR s.email='".$db->escape($_SESSION['email_customer'])."'"; // or email of the linked company
$sql .= " OR t.origin_email='".$db->escape($_SESSION['email_customer'])."')"; // or email of the requester
// Manage filter
if (!empty($filter)) {
foreach ($filter as $key => $value) {
if (strpos($key, 'date')) { // To allow $filter['YEAR(s.dated)']=>$year
$sql .= " AND ".$key." = '".$db->escape($value)."'";
} elseif (($key == 't.fk_user_assign') || ($key == 't.type_code') || ($key == 't.category_code') || ($key == 't.severity_code')) {
$sql .= " AND ".$key." = '".$db->escape($value)."'";
} elseif ($key == 't.fk_statut') {
if (is_array($value) && count($value) > 0) {
$sql .= " AND ".$key." IN (".$db->sanitize(implode(',', $value)).")";
} else {
$sql .= " AND ".$key." = ".((int) $value);
}
} else {
$sql .= " AND ".$key." LIKE '%".$db->escape($value)."%'";
}
}
}
//$sql .= " GROUP BY t.track_id";
$sql .= $db->order($sortfield, $sortorder);
$resql = $db->query($sql);
if ($resql) {
$num_total = $db->num_rows($resql);
if (!empty($limit)) {
$sql .= $db->plimit($limit + 1, $offset);
}
$resql = $db->query($sql);
if ($resql) {
$num = $db->num_rows($resql);
$baseurl = getDolGlobalString('TICKET_URL_PUBLIC_INTERFACE', DOL_URL_ROOT.'/public/ticket/');
$newcardbutton = '
';
print_barre_liste($langs->trans('TicketList'), $page, 'list.php', $param, $sortfield, $sortorder, '', $num, $num_total, 'ticket', 0, $newcardbutton);
// Search bar
print '
';
$url_public_ticket = getDolGlobalString('TICKET_URL_PUBLIC_INTERFACE', dol_buildpath('/public/ticket/', 1));
print '
";
print '';
}
} else {
dol_print_error($db);
}
} else {
print '
';
}
print '
';
} else {
print '