780 lines
29 KiB
PHP
780 lines
29 KiB
PHP
<?php
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/* Copyright (C) 2013-2018 Jean-François FERRY <hello@librethic.io>
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* Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr>
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* Copyright (C) 2022-2023 Udo Tamm <dev@dolibit.de>
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* Copyright (C) 2023 Alexandre Spangaro <aspangaro@easya.solutions>
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* Copyright (C) 2024 MDW <mdeweerd@users.noreply.github.com>
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* Copyright (C) 2024 Frédéric France <frederic.france@free.fr>
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* Copyright (C) 2024 Benjamin Falière <benjamin.faliere@altairis.fr>
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*
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* This program is free software: you can redistribute it and/or modify
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* it under the terms of the GNU General Public License as published by
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* the Free Software Foundation, either version 3 of the License, or
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* (at your option) any later version.
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*
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* This program is distributed in the hope that it will be useful,
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* but WITHOUT ANY WARRANTY; without even the implied warranty of
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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* GNU General Public License for more details.
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*
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* You should have received a copy of the GNU General Public License
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* along with this program. If not, see <https://www.gnu.org/licenses/>.
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*/
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/**
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* \file htdocs/admin/ticket.php
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* \ingroup ticket
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* \brief Page to setup the module ticket
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*/
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// Load Dolibarr environment
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require '../main.inc.php';
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require_once DOL_DOCUMENT_ROOT."/core/class/html.formcategory.class.php";
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require_once DOL_DOCUMENT_ROOT."/core/lib/admin.lib.php";
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require_once DOL_DOCUMENT_ROOT."/core/lib/ticket.lib.php";
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require_once DOL_DOCUMENT_ROOT."/ticket/class/ticket.class.php";
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// Load translation files required by the page
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$langs->loadLangs(array("admin", "ticket"));
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// Access control
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if (!$user->admin) {
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accessforbidden();
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}
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// Parameters
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$value = GETPOST('value', 'alpha');
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$action = GETPOST('action', 'aZ09');
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$modulepart = GETPOST('modulepart', 'aZ09'); // Used by actions_setmoduleoptions.inc.php
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$label = GETPOST('label', 'alpha');
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$scandir = GETPOST('scan_dir', 'alpha');
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$type = 'ticket';
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$error = 0;
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$reg = array();
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// Initiate status list
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$statuslist = array(
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Ticket::STATUS_IN_PROGRESS => $langs->trans("InProgress"),
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Ticket::STATUS_NOT_READ => $langs->trans("NotRead"),
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Ticket::STATUS_READ => $langs->trans("Read"),
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Ticket::STATUS_ASSIGNED => $langs->trans("Assigned"),
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Ticket::STATUS_NEED_MORE_INFO => $langs->trans("NeedMoreInformationShort"),
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Ticket::STATUS_WAITING => $langs->trans("Waiting"),
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Ticket::STATUS_CLOSED => $langs->trans("SolvedClosed")
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);
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/*
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* Actions
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*/
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include DOL_DOCUMENT_ROOT.'/core/actions_setmoduleoptions.inc.php';
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if ($action == 'updateMask') {
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$maskconstticket = GETPOST('maskconstticket', 'aZ09');
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$maskticket = GETPOST('maskticket', 'alpha');
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if ($maskconstticket && preg_match('/_MASK$/', $maskconstticket)) {
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$res = dolibarr_set_const($db, $maskconstticket, $maskticket, 'chaine', 0, '', $conf->entity);
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}
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if (!($res > 0)) {
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$error++;
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}
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if (!$error) {
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setEventMessages($langs->trans("SetupSaved"), null, 'mesgs');
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} else {
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setEventMessages($langs->trans("Error"), null, 'errors');
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}
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} elseif ($action == 'set') {
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// Activate a model
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$ret = addDocumentModel($value, $type, $label, $scandir);
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} elseif ($action == 'del') {
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$ret = delDocumentModel($value, $type);
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if ($ret > 0) {
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if ($conf->global->TICKET_ADDON_PDF == "$value") {
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dolibarr_del_const($db, 'TICKET_ADDON_PDF', $conf->entity);
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}
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}
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} elseif (preg_match('/set_(.*)/', $action, $reg)) {
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$code = $reg[1];
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$value = GETPOSTISSET($code) ? GETPOSTINT($code) : 1;
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if ($code == 'TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS' && getDolGlobalInt('MAIN_FEATURES_LEVEL') >= 2) {
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$param_notification_also_main_addressemail = GETPOST('TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS', 'alpha');
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$res = dolibarr_set_const($db, 'TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS', $param_notification_also_main_addressemail, 'chaine', 0, '', $conf->entity);
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if (!($res > 0)) {
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$error++;
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}
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} else {
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$res = dolibarr_set_const($db, $code, $value, 'chaine', 0, '', $conf->entity);
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if (!($res > 0)) {
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$error++;
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}
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}
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} elseif (preg_match('/del_(.*)/', $action, $reg)) {
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$code = $reg[1];
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$res = dolibarr_del_const($db, $code, $conf->entity);
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if (!($res > 0)) {
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$error++;
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}
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} elseif ($action == 'setdoc') {
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// Set default model
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if (dolibarr_set_const($db, "TICKET_ADDON_PDF", $value, 'chaine', 0, '', $conf->entity)) {
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// The constant that was read before the new set
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// We therefore requires a variable to have a coherent view
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$conf->global->TICKET_ADDON_PDF = $value;
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}
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// Activate the model
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$ret = delDocumentModel($value, $type);
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if ($ret > 0) {
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$ret = addDocumentModel($value, $type, $label, $scandir);
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}
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} elseif ($action == 'setmod') {
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// TODO check if the chosen numbering module can be activated
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// by calling the canBeActivated method
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dolibarr_set_const($db, "TICKET_ADDON", $value, 'chaine', 0, '', $conf->entity);
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} elseif ($action == 'setvarworkflow') {
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// For compatibility when javascript is not enabled
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if (empty($conf->use_javascript_ajax)) {
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$param_auto_read = GETPOST('TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND', 'alpha');
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$res = dolibarr_set_const($db, 'TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND', $param_auto_read, 'chaine', 0, '', $conf->entity);
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if (!($res > 0)) {
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$error++;
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}
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$param_auto_assign = GETPOST('TICKET_AUTO_ASSIGN_USER_CREATE', 'alpha');
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$res = dolibarr_set_const($db, 'TICKET_AUTO_ASSIGN_USER_CREATE', $param_auto_assign, 'chaine', 0, '', $conf->entity);
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if (!($res > 0)) {
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$error++;
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}
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$param_auto_notify_close = GETPOST('TICKET_NOTIFY_AT_CLOSING', 'alpha');
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$res = dolibarr_set_const($db, 'TICKET_NOTIFY_AT_CLOSING', $param_auto_notify_close, 'chaine', 0, '', $conf->entity);
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if (!($res > 0)) {
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$error++;
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}
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}
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$param_limit_view = GETPOST('TICKET_LIMIT_VIEW_ASSIGNED_ONLY', 'alpha');
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$res = dolibarr_set_const($db, 'TICKET_LIMIT_VIEW_ASSIGNED_ONLY', $param_limit_view, 'chaine', 0, '', $conf->entity);
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if (!($res > 0)) {
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$error++;
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}
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if (GETPOSTISSET('product_category_id')) {
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$param_ticket_product_category = GETPOSTINT('product_category_id');
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$res = dolibarr_set_const($db, 'TICKET_PRODUCT_CATEGORY', $param_ticket_product_category, 'chaine', 0, '', $conf->entity);
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if (!($res > 0)) {
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$error++;
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}
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}
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$param_status = GETPOST('TICKET_SET_STATUS_ON_ANSWER');
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$res = dolibarr_set_const($db, 'TICKET_SET_STATUS_ON_ANSWER', $param_status, 'chaine', 0, '', $conf->entity);
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if (!($res > 0)) {
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$error++;
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}
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$param_delay_first_response = GETPOSTINT('delay_first_response');
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$res = dolibarr_set_const($db, 'TICKET_DELAY_BEFORE_FIRST_RESPONSE', $param_delay_first_response, 'chaine', 0, '', $conf->entity);
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if (!($res > 0)) {
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$error++;
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}
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$param_delay_between_responses = GETPOSTINT('delay_between_responses');
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$res = dolibarr_set_const($db, 'TICKET_DELAY_SINCE_LAST_RESPONSE', $param_delay_between_responses, 'chaine', 0, '', $conf->entity);
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if (!($res > 0)) {
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$error++;
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}
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} elseif ($action == 'setvar') {
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include_once DOL_DOCUMENT_ROOT."/core/lib/files.lib.php";
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$notification_email = GETPOST('TICKET_NOTIFICATION_EMAIL_FROM', 'alpha');
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$notification_email_description = "Sender of ticket replies sent from Dolibarr";
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if (!empty($notification_email)) {
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$res = dolibarr_set_const($db, 'TICKET_NOTIFICATION_EMAIL_FROM', $notification_email, 'chaine', 0, $notification_email_description, $conf->entity);
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} else { // If an empty e-mail address is providen, use the global "FROM" since an empty field will cause other issues
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$res = dolibarr_set_const($db, 'TICKET_NOTIFICATION_EMAIL_FROM', $conf->global->MAIN_MAIL_EMAIL_FROM, 'chaine', 0, $notification_email_description, $conf->entity);
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}
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if (!($res > 0)) {
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$error++;
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}
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// altairis : differentiate notification email FROM and TO
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$notification_email_to = GETPOST('TICKET_NOTIFICATION_EMAIL_TO', 'alpha');
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$notification_email_to_description = "Notified e-mail for ticket replies sent from Dolibarr";
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if (!empty($notification_email_to)) {
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$res = dolibarr_set_const($db, 'TICKET_NOTIFICATION_EMAIL_TO', $notification_email_to, 'chaine', 0, $notification_email_to_description, $conf->entity);
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} else {
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$res = dolibarr_set_const($db, 'TICKET_NOTIFICATION_EMAIL_TO', '', 'chaine', 0, $notification_email_to_description, $conf->entity);
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}
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if (!($res > 0)) {
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$error++;
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}
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$mail_intro = GETPOST('TICKET_MESSAGE_MAIL_INTRO', 'restricthtml');
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$mail_intro_description = "Introduction text of ticket replies sent from Dolibarr";
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if (!empty($mail_intro)) {
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$res = dolibarr_set_const($db, 'TICKET_MESSAGE_MAIL_INTRO', $mail_intro, 'chaine', 0, $mail_intro_description, $conf->entity);
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} else {
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$res = dolibarr_set_const($db, 'TICKET_MESSAGE_MAIL_INTRO', '', 'chaine', 0, $mail_intro_description, $conf->entity);
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}
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if (!($res > 0)) {
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$error++;
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}
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$mail_signature = GETPOST('TICKET_MESSAGE_MAIL_SIGNATURE', 'restricthtml');
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$signature_description = "Signature of ticket replies sent from Dolibarr";
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if (!empty($mail_signature)) {
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$res = dolibarr_set_const($db, 'TICKET_MESSAGE_MAIL_SIGNATURE', $mail_signature, 'chaine', 0, $signature_description, $conf->entity);
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} else {
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$res = dolibarr_set_const($db, 'TICKET_MESSAGE_MAIL_SIGNATURE', '', 'chaine', 0, $signature_description, $conf->entity);
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}
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if (!($res > 0)) {
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$error++;
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}
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// For compatibility when javascript is not enabled
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if (getDolGlobalInt('MAIN_FEATURES_LEVEL') >= 2 && empty($conf->use_javascript_ajax)) {
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$param_notification_also_main_addressemail = GETPOST('TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS', 'alpha');
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$res = dolibarr_set_const($db, 'TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS', $param_notification_also_main_addressemail, 'chaine', 0, '', $conf->entity);
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if (!($res > 0)) {
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$error++;
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}
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}
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}
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/*
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* View
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*/
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$dirmodels = array_merge(array('/'), (array) $conf->modules_parts['models']);
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$formcategory = new FormCategory($db);
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// Page Header
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$help_url = 'EN:Module_Ticket|FR:Module_Ticket_FR';
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$page_name = 'TicketSetup';
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llxHeader('', $langs->trans($page_name), $help_url, '', 0, 0, '', '', '', 'mod-admin page-ticket');
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// Subheader
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$linkback = '<a href="'.DOL_URL_ROOT.'/admin/modules.php?restore_lastsearch_values=1">'.$langs->trans("BackToModuleList").'</a>';
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print load_fiche_titre($langs->trans($page_name), $linkback, 'title_setup');
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// Configuration header
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$head = ticketAdminPrepareHead();
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print dol_get_fiche_head($head, 'settings', $langs->trans("Module56000Name"), -1, "ticket");
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print '<span class="opacitymedium">'.$langs->trans("TicketSetupDictionaries").'</span> : <a href="'.DOL_URL_ROOT.'/admin/dict.php">'.$langs->trans("ClickHereToGoTo", $langs->transnoentitiesnoconv("DictionarySetup")).'</a><br>';
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print dol_get_fiche_end();
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/*
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* Tickets numbering model
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*/
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print load_fiche_titre($langs->trans("TicketNumberingModules"), '', '');
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print '<div class="div-table-responsive-no-min">';
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print '<table class="noborder centpercent">';
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print '<tr class="liste_titre">';
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print '<td width="100">'.$langs->trans("Name").'</td>';
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print '<td>'.$langs->trans("Description").'</td>';
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print '<td>'.$langs->trans("Example").'</td>';
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print '<td align="center" width="60">'.$langs->trans("Activated").'</td>';
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print '<td align="center" width="40">'.$langs->trans("ShortInfo").'</td>';
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print "</tr>\n";
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clearstatcache();
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foreach ($dirmodels as $reldir) {
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$dir = dol_buildpath($reldir."core/modules/ticket");
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if (is_dir($dir)) {
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$handle = opendir($dir);
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if (is_resource($handle)) {
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while (($file = readdir($handle)) !== false) {
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if (preg_match('/^(mod_.*)\.php$/i', $file, $reg)) {
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$file = $reg[1];
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$classname = substr($file, 4);
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include_once $dir.'/'.$file.'.php';
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$module = new $file();
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'@phan-var-force ModeleNumRefTicket $module';
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// Show modules according to features level
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if ($module->version == 'development' && getDolGlobalInt('MAIN_FEATURES_LEVEL') < 2) {
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continue;
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}
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if ($module->version == 'experimental' && getDolGlobalInt('MAIN_FEATURES_LEVEL') < 1) {
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continue;
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}
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if ($module->isEnabled()) {
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print '<tr class="oddeven"><td>'.$module->name."</td><td>\n";
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print $module->info($langs);
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print '</td>';
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// Show example of numbering model
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print '<td class="nowrap">';
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$tmp = $module->getExample();
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if (preg_match('/^Error/', $tmp)) {
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$langs->load("errors");
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print '<div class="error">'.$langs->trans($tmp).'</div>';
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} elseif ($tmp == 'NotConfigured') {
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print '<span class="opacitymedium">'.$langs->trans($tmp).'</span>';
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} else {
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print $tmp;
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}
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print '</td>'."\n";
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print '<td class="center">';
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if ($conf->global->TICKET_ADDON == 'mod_'.$classname) {
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print img_picto($langs->trans("Activated"), 'switch_on');
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} else {
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print '<a class="reposition" href="'.$_SERVER["PHP_SELF"].'?action=setmod&token='.newToken().'&value=mod_'.$classname.'" alt="'.$langs->trans("Default").'">'.img_picto($langs->trans("Disabled"), 'switch_off').'</a>';
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}
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print '</td>';
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$ticket = new Ticket($db);
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$ticket->initAsSpecimen();
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// Info
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$htmltooltip = '';
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$htmltooltip .= ''.$langs->trans("Version").': <b>'.$module->getVersion().'</b><br>';
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$nextval = $module->getNextValue($mysoc, $ticket);
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if ("$nextval" != $langs->trans("NotAvailable")) { // Keep " on nextval
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$htmltooltip .= ''.$langs->trans("NextValue").': ';
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if ($nextval) {
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$htmltooltip .= $nextval.'<br>';
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} else {
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$htmltooltip .= $langs->trans($module->error).'<br>';
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}
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}
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print '<td class="center">';
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print $formcategory->textwithpicto('', $htmltooltip, 1, 0);
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print '</td>';
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print '</tr>';
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}
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}
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}
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closedir($handle);
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}
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}
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}
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print '</table>';
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print '</div>';
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print '<br>';
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/*
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* Document templates generators
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*/
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print load_fiche_titre($langs->trans("TicketsModelModule"), '', '');
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// Load array def with activated templates
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$def = array();
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$sql = "SELECT nom";
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$sql .= " FROM ".MAIN_DB_PREFIX."document_model";
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$sql .= " WHERE type = '".$db->escape($type)."'";
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$sql .= " AND entity = ".$conf->entity;
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$resql = $db->query($sql);
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if ($resql) {
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$i = 0;
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$num_rows = $db->num_rows($resql);
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while ($i < $num_rows) {
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$array = $db->fetch_array($resql);
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if (is_array($array)) {
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array_push($def, $array[0]);
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}
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$i++;
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}
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} else {
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dol_print_error($db);
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}
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print '<div class="div-table-responsive-no-min">';
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print '<table class="noborder cenpercent">'."\n";
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print '<tr class="liste_titre">'."\n";
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print '<td>'.$langs->trans("Name").'</td>';
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print '<td>'.$langs->trans("Description").'</td>';
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print '<td class="center" width="60">'.$langs->trans("Status")."</td>\n";
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print '<td class="center" width="60">'.$langs->trans("Default")."</td>\n";
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print '<td class="center" width="50">'.$langs->trans("Preview").'</td>';
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print '<td class="center" width="40">'.$langs->trans("ShortInfo").'</td>';
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print "</tr>\n";
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clearstatcache();
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foreach ($dirmodels as $reldir) {
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foreach (array('', '/doc') as $valdir) {
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$realpath = $reldir."core/modules/ticket".$valdir;
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$dir = dol_buildpath($realpath);
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if (is_dir($dir)) {
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$handle = opendir($dir);
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if (is_resource($handle)) {
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$filelist = array();
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|
while (($file = readdir($handle)) !== false) {
|
|
$filelist[] = $file;
|
|
}
|
|
closedir($handle);
|
|
arsort($filelist);
|
|
|
|
foreach ($filelist as $file) {
|
|
if (preg_match('/\.modules\.php$/i', $file) && preg_match('/^(pdf_|doc_)/', $file)) {
|
|
if (file_exists($dir.'/'.$file)) {
|
|
$name = substr($file, 4, dol_strlen($file) - 16);
|
|
$classname = substr($file, 0, dol_strlen($file) - 12);
|
|
|
|
require_once $dir.'/'.$file;
|
|
$module = new $classname($db);
|
|
'@phan-var-force ModelePDFTicket $module';
|
|
|
|
$modulequalified = 1;
|
|
if ($module->version == 'development' && getDolGlobalInt('MAIN_FEATURES_LEVEL') < 2) {
|
|
$modulequalified = 0;
|
|
}
|
|
if ($module->version == 'experimental' && getDolGlobalInt('MAIN_FEATURES_LEVEL') < 1) {
|
|
$modulequalified = 0;
|
|
}
|
|
|
|
if ($modulequalified) {
|
|
print '<tr class="oddeven"><td width="100">';
|
|
print(empty($module->name) ? $name : $module->name);
|
|
print "</td><td>\n";
|
|
if (method_exists($module, 'info')) {
|
|
print $module->info($langs); // @phan-suppress-current-line PhanUndeclaredMethod
|
|
} else {
|
|
print $module->description;
|
|
}
|
|
print '</td>';
|
|
|
|
// Active / Status
|
|
if (in_array($name, $def)) {
|
|
print '<td class="center">'."\n";
|
|
print '<a class="reposition" href="'.$_SERVER["PHP_SELF"].'?action=del&token='.newToken().'&value='.urlencode($name).'">';
|
|
print img_picto($langs->trans("Enabled"), 'switch_on');
|
|
print '</a>';
|
|
print '</td>';
|
|
} else {
|
|
print '<td class="center">'."\n";
|
|
print '<a class="reposition" href="'.$_SERVER["PHP_SELF"].'?action=set&token='.newToken().'&value='.urlencode($name).'&scan_dir='.urlencode($module->scandir).'&label='.urlencode($module->name).'">'.img_picto($langs->trans("Disabled"), 'switch_off').'</a>';
|
|
print "</td>";
|
|
}
|
|
|
|
// Default Template
|
|
print '<td class="center">';
|
|
if (getDolGlobalString("TICKET_ADDON_PDF") == $name) {
|
|
print img_picto($langs->trans("Default"), 'on');
|
|
} else {
|
|
print '<a class="reposition" href="'.$_SERVER["PHP_SELF"].'?action=setdoc&token='.newToken().'&value='.$name.'&scan_dir='.$module->scandir.'&label='.urlencode($module->name).'" alt="'.$langs->trans("Default").'">'.img_picto($langs->trans("Disabled"), 'off').'</a>';
|
|
}
|
|
print '</td>';
|
|
|
|
// Preview
|
|
print '<td class="center">';
|
|
if ($module->type == 'pdf') {
|
|
print '<a href="'.$_SERVER["PHP_SELF"].'?action=specimen&module='.urlencode($name).'">'.img_object($langs->trans("Preview"), 'pdf').'</a>';
|
|
} else {
|
|
print img_object($langs->trans("PreviewNotAvailable"), 'generic');
|
|
}
|
|
print '</td>';
|
|
|
|
// Info
|
|
$htmltooltip = ''.$langs->trans("Name").': '.$module->name;
|
|
$htmltooltip .= '<br>'.$langs->trans("Type").': '.($module->type ? $module->type : $langs->trans("Unknown"));
|
|
if ($module->type == 'pdf') {
|
|
$htmltooltip .= '<br>'.$langs->trans("Width").'/'.$langs->trans("Height").': '.$module->page_largeur.'/'.$module->page_hauteur;
|
|
}
|
|
$htmltooltip .= '<br>'.$langs->trans("Path").': '.preg_replace('/^\//', '', $realpath).'/'.$file;
|
|
|
|
$htmltooltip .= '<br><br><u>'.$langs->trans("FeaturesSupported").':</u>';
|
|
$htmltooltip .= '<br>'.$langs->trans("Logo").': '.yn($module->option_logo, 1, 1);
|
|
$htmltooltip .= '<br>'.$langs->trans("MultiLanguage").': '.yn($module->option_multilang, 1, 1);
|
|
//$htmltooltip .= '<br>'.$langs->trans("Discounts").': '.yn($module->option_escompte,1,1);
|
|
//$htmltooltip .= '<br>'.$langs->trans("CreditNote").': '.yn($module->option_credit_note,1,1);
|
|
//$htmltooltip .= '<br>'.$langs->trans("WatermarkOnDraftOrders").': '.yn($module->option_draft_watermark, 1, 1);
|
|
|
|
|
|
print '<td class="center">';
|
|
print $formcategory->textwithpicto('', $htmltooltip, 1, 0);
|
|
print '</td>';
|
|
|
|
print "</tr>\n";
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
print '</table>';
|
|
print '</div><br>';
|
|
|
|
|
|
print '<form method="POST" action="'.$_SERVER['PHP_SELF'].'" enctype="multipart/form-data" >';
|
|
print '<input type="hidden" name="token" value="'.newToken().'">';
|
|
print '<input type="hidden" name="action" value="setvarworkflow">';
|
|
print '<input type="hidden" name="page_y" value="">';
|
|
|
|
/*
|
|
* Other Parameters
|
|
*/
|
|
|
|
print load_fiche_titre($langs->trans("Other"), '', '');
|
|
print '<div class="div-table-responsive-no-min">';
|
|
print '<table class="noborder centpercent">';
|
|
|
|
print '<tr class="liste_titre">';
|
|
print '<td>'.$langs->trans("Parameter").'</td>';
|
|
print '<td>'.$langs->trans("Status")."</td>\n";
|
|
print '<td class="center" width="40">'.$langs->trans("ShortInfo").'</td>';
|
|
print "</tr>\n";
|
|
|
|
// Auto mark ticket as read when created from backoffice
|
|
print '<tr class="oddeven"><td>'.$langs->trans("TicketsAutoReadTicket").'</td>';
|
|
print '<td class="left">';
|
|
if ($conf->use_javascript_ajax) {
|
|
print ajax_constantonoff('TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND');
|
|
} else {
|
|
$arrval = array('0' => $langs->trans("No"), '1' => $langs->trans("Yes"));
|
|
print $formcategory->selectarray("TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND", $arrval, getDolGlobalString('TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND'));
|
|
}
|
|
print '</td>';
|
|
print '<td class="center">';
|
|
print $formcategory->textwithpicto('', $langs->trans("TicketsAutoReadTicketHelp"), 1, 'help');
|
|
print '</td>';
|
|
print '</tr>';
|
|
|
|
// Auto assign ticket to user who created it
|
|
print '<tr class="oddeven">';
|
|
print '<td>'.$langs->trans("TicketsAutoAssignTicket").'</td>';
|
|
print '<td class="left">';
|
|
if ($conf->use_javascript_ajax) {
|
|
print ajax_constantonoff('TICKET_AUTO_ASSIGN_USER_CREATE');
|
|
} else {
|
|
$arrval = array('0' => $langs->trans("No"), '1' => $langs->trans("Yes"));
|
|
print $formcategory->selectarray("TICKET_AUTO_ASSIGN_USER_CREATE", $arrval, getDolGlobalString('TICKET_AUTO_ASSIGN_USER_CREATE'));
|
|
}
|
|
print '</td>';
|
|
print '<td class="center">';
|
|
print $formcategory->textwithpicto('', $langs->trans("TicketsAutoAssignTicketHelp"), 1, 'help');
|
|
print '</td>';
|
|
print '</tr>';
|
|
|
|
// Auto notify contacts when closing the ticket
|
|
print '<tr class="oddeven"><td>'.$langs->trans("TicketsAutoNotifyClose").'</td>';
|
|
print '<td class="left">';
|
|
if ($conf->use_javascript_ajax) {
|
|
print ajax_constantonoff('TICKET_NOTIFY_AT_CLOSING');
|
|
} else {
|
|
$arrval = array('0' => $langs->trans("No"), '1' => $langs->trans("Yes"));
|
|
print $formcategory->selectarray("TICKET_NOTIFY_AT_CLOSING", $arrval, getDolGlobalString('TICKET_NOTIFY_AT_CLOSING'));
|
|
}
|
|
print '</td>';
|
|
print '<td class="center">';
|
|
print $formcategory->textwithpicto('', $langs->trans("TicketsAutoNotifyCloseHelp"), 1, 'help');
|
|
print '</td>';
|
|
print '</tr>';
|
|
|
|
// Automatically define status on answering a ticket
|
|
print '<tr class="oddeven"><td>'.$langs->trans("TicketAutoChangeStatusOnAnswer").'</td>';
|
|
print '<td class="left">';
|
|
print $formcategory->selectarray("TICKET_SET_STATUS_ON_ANSWER", $statuslist, getDolGlobalString('TICKET_SET_STATUS_ON_ANSWER'));
|
|
print '</td>';
|
|
print '<td class="center">';
|
|
print $formcategory->textwithpicto('', $langs->trans("TicketAutoChangeStatusOnAnswerHelp"), 1, 'help');
|
|
print '</td>';
|
|
print '</tr>';
|
|
|
|
// Check "Notify thirdparty" on ticket creation
|
|
print '<tr class="oddeven"><td>'.$langs->trans("TicketAutoCheckNotifyThirdParty").'</td>';
|
|
print '<td class="left">';
|
|
if ($conf->use_javascript_ajax) {
|
|
print ajax_constantonoff('TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION');
|
|
} else {
|
|
$arrval = array('0' => $langs->trans("No"), '1' => $langs->trans("Yes"));
|
|
print $formcategory->selectarray("TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION", $arrval, getDolGlobalString('TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION'));
|
|
}
|
|
print '</td>';
|
|
print '<td class="center">';
|
|
print $formcategory->textwithpicto('', $langs->trans("TicketAutoCheckNotifyThirdPartyHelp"), 1, 'help');
|
|
print '</td>';
|
|
print '</tr>';
|
|
|
|
// Assign contact to a message
|
|
print '<tr class="oddeven"><td>'.$langs->trans("TicketAssignContactToMessage").'</td>';
|
|
print '<td class="left">';
|
|
if ($conf->use_javascript_ajax) {
|
|
print ajax_constantonoff('TICKET_ASSIGN_CONTACT_TO_MESSAGE');
|
|
} else {
|
|
$arrval = array('0' => $langs->trans("No"), '1' => $langs->trans("Yes"));
|
|
print $formcategory->selectarray("TICKET_ASSIGN_CONTACT_TO_MESSAGE", $arrval, getDolGlobalString('TICKET_ASSIGN_CONTACT_TO_MESSAGE'));
|
|
}
|
|
print '</td>';
|
|
print '<td class="center">';
|
|
print $formcategory->textwithpicto('', $langs->trans("TicketAssignContactToMessageHelp"), 1, 'help');
|
|
print '</td>';
|
|
print '</tr>';
|
|
|
|
if (isModEnabled('product')) {
|
|
$htmlname = "product_category_id";
|
|
print '<tr class="oddeven"><td>'.$langs->trans("TicketChooseProductCategory").'</td>';
|
|
print '<td class="left">';
|
|
print img_picto('', 'category', 'class="pictofixedwidth"');
|
|
$formcategory->selectProductCategory(getDolGlobalString('TICKET_PRODUCT_CATEGORY'), $htmlname);
|
|
if ($conf->use_javascript_ajax) {
|
|
print ajax_combobox('select_'.$htmlname);
|
|
}
|
|
print '</td>';
|
|
print '<td class="center">';
|
|
print $formcategory->textwithpicto('', $langs->trans("TicketChooseProductCategoryHelp"), 1, 'help');
|
|
print '</td>';
|
|
print '</tr>';
|
|
}
|
|
|
|
print '<tr class="oddeven">';
|
|
print '<td>'.$langs->trans("TicketsDelayBeforeFirstAnswer")."</td>";
|
|
print '<td class="left">
|
|
<input type="number" value="'.getDolGlobalString('TICKET_DELAY_BEFORE_FIRST_RESPONSE').'" name="delay_first_response" class="width50">
|
|
</td>';
|
|
print '<td class="center">';
|
|
print $formcategory->textwithpicto('', $langs->trans("TicketsDelayBeforeFirstAnswerHelp"), 1, 'help');
|
|
print '</td>';
|
|
print '</tr>';
|
|
|
|
print '<tr class="oddeven">';
|
|
print '<td>'.$langs->trans("TicketsDelayBetweenAnswers")."</td>";
|
|
print '<td class="left">
|
|
<input type="number" value="'.getDolGlobalString('TICKET_DELAY_SINCE_LAST_RESPONSE').'" name="delay_between_responses" class="width50">
|
|
</td>';
|
|
print '<td class="center">';
|
|
print $formcategory->textwithpicto('', $langs->trans("TicketsDelayBetweenAnswersHelp"), 1, 'help');
|
|
print '</td>';
|
|
print '</tr>';
|
|
|
|
print '</table><br>';
|
|
|
|
print $formcategory->buttonsSaveCancel("Save", '', array(), 0, 'reposition');
|
|
|
|
print '</form>';
|
|
|
|
|
|
/*
|
|
* Notification
|
|
*/
|
|
|
|
// Admin var of module
|
|
print load_fiche_titre($langs->trans("Notification"), '', '');
|
|
|
|
print '<table class="noborder centpercent">';
|
|
|
|
print '<form method="POST" action="'.$_SERVER['PHP_SELF'].'" enctype="multipart/form-data" >';
|
|
print '<input type="hidden" name="token" value="'.newToken().'">';
|
|
print '<input type="hidden" name="action" value="setvar">';
|
|
print '<input type="hidden" name="page_y" value="">';
|
|
|
|
print '<tr class="liste_titre">';
|
|
print '<td colspan="2">'.$langs->trans("Email").'</td>';
|
|
print '<td class="center" width="40">'.$langs->trans("ShortInfo").'</td>';
|
|
print "</tr>\n";
|
|
|
|
if (!getDolGlobalString('FCKEDITOR_ENABLE_MAIL')) {
|
|
print '<tr>';
|
|
print '<td colspan="2"><div class="info">'.$langs->trans("TicketCkEditorEmailNotActivated").'</div></td>';
|
|
print '<td class="center" width="40">'.$langs->trans("ShortInfo").'</td>';
|
|
print "</tr>\n";
|
|
}
|
|
|
|
// TODO Use module notification instead...
|
|
|
|
// Email to send notifications
|
|
print '<tr class="oddeven"><td>'.$langs->trans("TicketEmailNotificationFrom").'</td>';
|
|
print '<td class="left">';
|
|
print '<input type="text" class="minwidth200" name="TICKET_NOTIFICATION_EMAIL_FROM" value="' . getDolGlobalString('TICKET_NOTIFICATION_EMAIL_FROM').'"></td>';
|
|
print '<td class="center">';
|
|
print $formcategory->textwithpicto('', $langs->trans("TicketEmailNotificationFromHelp"), 1, 'help');
|
|
print '</td>';
|
|
print '</tr>';
|
|
|
|
// Email for notification of TICKET_CREATE
|
|
print '<tr class="oddeven"><td>'.$langs->trans("TicketEmailNotificationTo").'</td>';
|
|
print '<td class="left">';
|
|
print '<input type="text" class="minwidth200" name="TICKET_NOTIFICATION_EMAIL_TO" value="'.(getDolGlobalString('TICKET_NOTIFICATION_EMAIL_TO') ? $conf->global->TICKET_NOTIFICATION_EMAIL_TO : '').'"></td>';
|
|
print '<td class="center">';
|
|
print $formcategory->textwithpicto('', $langs->trans("TicketEmailNotificationToHelp"), 1, 'help');
|
|
print '</td>';
|
|
print '</tr>';
|
|
|
|
// Also send to TICKET_NOTIFICATION_EMAIL_TO for responses (not only creation)
|
|
if (getDolGlobalInt('MAIN_FEATURES_LEVEL') >= 2) {
|
|
print '<tr class="oddeven"><td>'.$langs->trans("TicketsEmailAlsoSendToMainAddress").'</td>';
|
|
print '<td class="left">';
|
|
if ($conf->use_javascript_ajax) {
|
|
print ajax_constantonoff('TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS');
|
|
} else {
|
|
$arrval = array('0' => $langs->trans("No"), '1' => $langs->trans("Yes"));
|
|
print $formcategory->selectarray("TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS", $arrval, $conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS);
|
|
}
|
|
print '</td>';
|
|
print '<td class="center">';
|
|
print $formcategory->textwithpicto('', $langs->trans("TicketsEmailAlsoSendToMainAddressHelp"), 1, 'help');
|
|
print '</td>';
|
|
print '</tr>';
|
|
}
|
|
|
|
// Message header
|
|
$mail_intro = getDolGlobalString('TICKET_MESSAGE_MAIL_INTRO', '');
|
|
print '<tr class="oddeven"><td>'.$langs->trans("TicketMessageMailIntro");
|
|
print '</td><td>';
|
|
require_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
|
|
$doleditor = new DolEditor('TICKET_MESSAGE_MAIL_INTRO', $mail_intro, '100%', 90, 'dolibarr_mailings', '', false, true, getDolGlobalInt('FCKEDITOR_ENABLE_MAIL'), ROWS_2, '70');
|
|
$doleditor->Create();
|
|
print '</td>';
|
|
print '<td class="center">';
|
|
print $formcategory->textwithpicto('', $langs->trans("TicketMessageMailIntroHelpAdmin"), 1, 'help');
|
|
print '</td></tr>';
|
|
|
|
// Message footer
|
|
$mail_signature = getDolGlobalString('TICKET_MESSAGE_MAIL_SIGNATURE');
|
|
print '<tr class="oddeven"><td>'.$langs->trans("TicketMessageMailFooter").'</label>';
|
|
print '</td><td>';
|
|
require_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
|
|
$doleditor = new DolEditor('TICKET_MESSAGE_MAIL_SIGNATURE', $mail_signature, '100%', 90, 'dolibarr_mailings', '', false, true, getDolGlobalInt('FCKEDITOR_ENABLE_MAIL'), ROWS_2, '70');
|
|
$doleditor->Create();
|
|
print '</td>';
|
|
print '<td class="center">';
|
|
print $formcategory->textwithpicto('', $langs->trans("TicketMessageMailFooterHelpAdmin"), 1, 'help');
|
|
print '</td></tr>';
|
|
|
|
print '</table>';
|
|
|
|
print $formcategory->buttonsSaveCancel("Save", '', array(), 0, 'reposition');
|
|
|
|
print '</form>';
|
|
|
|
// End of page
|
|
llxFooter();
|
|
$db->close();
|